Automations

Guarantee great guest experiences

Set an automation rule once, and Mews carries it out without anyone having to remember. Loyalty upgrades, birthday treats and VIP perks, all delivered the same way, every time.

Get a demo

No developer required

No-code setup teams can build and manage directly.

Built into Mews

No new login or software to manage separately.

Tailor your upsells

Automate personalized upsell offers to guests.

Nothing runs in the dark

Every automation is logged, so you know exactly what happened.

Easy to create automations

Choose a trigger and an action, or start from a pre-built templates for common moments like loyalty upgrades or pre-arrival upsells. Mews handles the rest, creating the task and assigning it to the right team, every time.

Define the condition and what happens when it's met
Creates tasks for the right team, so nothing gets missed
Start from a template for common scenarios, or build your own

Describe it and we'll build it

Tell Mews AI what you want in plain language and it'll  draft the trigger, action and conditions on the canvas.  All you need to do is review and activate it.

Turn a plain-language request into a trigger, action and conditions
Explains what any step does when you're not sure
Nothing goes live without your team reviewing it

The same great moment, every shift

Whether it's a room upgrade, a welcome amenity or a timed upsell, define the rule once and Mews carries it out the same way every time, regardless of who's working that day.

VIP recognition and upgrades happen automatically
Offers generate and go out automatically, tailored to each guest

Send routine messages automatically

The same rules that upgrade rooms or create tasks can also be used with Guest Messaging, so you can communicate with guests without typing a word.

Door entry codes and welcome details sent.png

Door entry codes and welcome details sent the moment a guest checks in

Timed prompts, like a happy hour message at 6pm

Upsell offers generated and sent to guests automatically

No upsell left to chance

Room upgrades, late check-out, parking, spa slots. Set the trigger once and Mews sends it automatically, so upsell revenue doesn't depend on front desk timing.

Set exactly when an offer goes out: pre-stay, in-stay or post-stay
Upsells executed automatically without staff needing to remember
Offers matched to each guest using loyalty status, stay details and VIP status

All in your control

Every automation runs by the rule you defined, nothing more and nothing less. Each one is logged, so you always know exactly what happened, when, and for which guest.

Set the trigger, timing and action to match how your property runs
Every automation is logged, so you know exactly what happened
Review, adjust or turn off any rule whenever you need to

I built a fully automated room check workflow without a single hour of engineering time from anyone. For a hotel our size, that's the difference between a task that gets forgotten and one that simply gets done – consistently, every week. ⁠

Maurits Bots

Hotel ICT Specialist

WestCord