From seamless guest journey to scalable tech stack, Grend finds a perfect partner in Mews
With smart use of innovative tech, the Grend team helps guests truly unwind at their prize-winning cabins and enjoy the beautiful Norwegian nature.
Grend – Customer story
Reservations
100%
Online Check-in
5 Star Reviews
40
In first six months
Staff training
Smooth and efficient
About Grend
Grend is an oasis of tranquility tucked away in Telemark, a Norwegian county renowned for its stunning landscapes. Their five luxurious cabins in untouched nature pioneer sustainable stays with a low ecological footprint, while giving guests access to all necessary facilities.
For most of the year, the cabins are rented by students, and once they go home for the holidays, the tourists take over.
“From day one, Mews has been perfect for us. Everything runs so smoothly – for both us and our guests. Mews is truly the Tesla of property management systems.”
A seamless guest journey drives smooth stays
Challenge
Grend wanted smart technology that blends into the background – a seamless user journey that lets guests skip tedious admin and go straight to enjoying their stay.
Solution
Mews Guest Journey runs in the background, so that the cabins and surrounding nature can take the spotlight. The result is an effortless user journey, fully digital and contact-free. Guests can quicklymake reservations through Mews Booking Engine and take full advantage of online check-in and check-out. Less time dealing with admin equals more time spent immersed in Telemark’s wonderful landscapes.
Result
- 100% online check-in
- Zero admin upon check-in and check-out
“We don't want guests to feel like they're using too much technology. That’s where Mews shines – our guests get whatever they need in a few clicks, without any fuss.”
Automated emails prompt more guest reviews
Challenge
Google reviews are one of the first things potential guests see when they search for a hotel online. For new brands like Grend, they’re essential for establishing an online reputation and attracting more bookings.
Solution
The team at Grend realized guests were more likely to leave a review if it’s easy for them to do so. That’s why each cabin has a QR code that lets guests submit feedback on Google Reviews during their stay. Upon check-out, guests receive an automated email through Mews asking them to write a review. Moving fast is crucial: guests are more likely to open emails that appear immediately in their inbox, while they’re still excited about the trip.
Result
- 40 Google reviews in six months – and all five stars
- No manually sent emails, everything is automated
Mews University supports frictionless scaling
Challenge
How can such an ambitious brand scale as efficiently as possible without any friction caused by slow-moving staff training?
Solution
The team was thrilled with Mews University’s uncomplicated structure that made learning simple and fun. They especially enjoyed dedicated learning paths for each role. Moving forward, they plan to have a dedicated Mews expert who’ll be able to teach the rest of the team how to get the most out of the platform. Having such specialists who can share their knowledge is an invaluable strategy for properties that want to scale as rapidly as Grend.
Result
- Impressively quick and enjoyable team training
“We really enjoyed Mews University. Being able to learn from home is ideal – you can just grab a drink and dive into lessons in a cozy environment.”
Sustainability
Challenge
Sustainability is not a trend – going green has never been more important for hospitality. As an eco-conscious brand, Grend wanted a PMS that could support their sustainable goals.
Solution
Sustainability drives everything at Grend, from how they design cabins to the carefully selected tech stack supporting their efforts. For example, they’re using Optiwatti through Mews Marketplace – a cost-saving integration for temperature control that drives more efficiency. The team plans to test more of the solutions on Mews Marketplace and expand their tech ecosystem. They’re also skipping housekeeping whenever possible. Grend’s efforts have been rewarded with a prestigious sustainability prize in Telemark.
“The integrations at Mews are absolutely amazing. No restrictions or complications – it was super easy to add and do the things we wanted to do.”
Looking ahead
Buoyed up by such an impressive debut, the team is ready for further growth. They’re busy developing new scalable concepts under the Grend umbrella. Two more openings are planned for 2024, and they expect to be present in ten locations across Europe over the next three years. All new units will be Mews-powered to ensure maximum efficiency and support restorative stays.
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Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?