LyLo perfects guest experiences and drives innovation with Mews

Challenge

LyLo’s entire operation revolves around the guest experience, so they wanted the very first onsite impression – arrival and check-in – to set a unique and welcoming tone.

Solution

With Mews, LyLo brought their vision to life by eliminating queues, desks, forms and outdated processes. Guests enjoy a seamless experience from the moment they arrive, accessing laundry tokens, early check-ins, luggage storage, drinks and local tips right at their fingertips. Paired with Mews Kiosk, Mews Terminals and Visionline key encoders allow guests to check themselves in on an iPad, giving guests full control over their arrival and departure. This process is further streamlined by online check-in and check-out. Alternative payment options like Apple Pay and Google Pay are also available through Mews. Guests love it – LyLo Auckland has received more reviews since opening than any other hotel on Booking.com in New Zealand.

Result

• 4,000+ positive reviews of LyLo Auckland on Booking.com

• A score of 86.3 on TrustYou

Challenge

To achieve truly remarkable hospitality, LyLo had to ensure that staff time was optimized to the fullest while staying mindful of cost-effectiveness. They aimed to eliminate unnecessary printing waste and clutter.

Solution

The team designed the Hub – LyLo’s central island check-in desk – equipped with Mews Kiosks on all sides, serving as a one-stop shop for guests. All essential check-in tasks are consolidated into this user-friendly station. With everything expertly organized, guests and staff never feel overwhelmed, even with a full house. Mews Kiosk also unlocks new opportunities to grow ancillary revenue through upsells like breakfast or early check-in. Curious to see it in action? Check out this self-guided tour of Mews Kiosk. 

Result

•  Faster check-in and check-out times

•  Staff are free to chat with guests and assist them with any queries

•  Easily driving ancillary revenue through easy upsells

Challenge

Modern hotel tech fuels innovation for properties like LyLo that push boundaries to redefine what a hotel stay can be. Their team aimed to explore new revenue streams and empower staff with a flexible hospitality cloud.

Solution

Guest messaging via Mews allows seamless interaction between guests and the LyLo team, freeing them from the confines of a desk. This enhanced versatility in roles – going from Duty Managers to guest activity superheroes and part-time baristas – has significantly improved staff retention by making work more engaging. LyLo is also pioneering mobile wallet keys, providing access to amenities like laundry machines and, in Brisbane, allowing guests to pour their own beer at the bar. Looking ahead, LyLo plans to introduce grab-and-go merchandise payable directly at the kiosk. They're also experimenting with customization, letting guests choose pods based on their personality.

Result

• Versatile job roles leading to improved staff retention

• More freedom to get creative with their properties