Paradise Resort Gold Coast gets golden results with Mews
The Australian resort hotel has boosted guest spend and streamlined operations.
minutes saved on check-in time
average upsell per reservation
of bookings are direct
using Mews Payments
Paradise Resort Gold Coast is a complex operation, and the team preferred an onsite onboarding so they could make the change quickly.
Mews provided an in-person deployment with Implementation and Customer Success Managers. The Mews team was onsite for two and a half days, which included progress meetings, technical assistance and staff training. Prior to onboarding, the hotel had access to a demo environment to familiarize themselves with the system.
• Three weeks between welcome call and go-live
In order to boost RevPAG, a suite of sophisticated and high-converting guest journey solutions is required.
Mews Guest Journey increases guest spend by making upsells simple and easy at multiple points. Guests can book a range of extras through Mews Booking Engine as well as during online check-in.
• A$139 average upsell per reservation in Mews Booking Engine
• A$44 average upsell value during online check-in
• 65% higher average reservation value for booking engine bookings (compared to OTAs)
• >50% of bookings are direct
Peak check-in and check-out times caused long lines at the front desk and frustrating waits for guests.
Through a combination of pre-payments, automation and online check-in, guests can now check in much faster than before. This also reduces stress on staff, who are able to provide better hospitality to guests.
• 6+ minutes saved on check-in time
• 50% of guests check in online
• 32% of guests check out online
• Guests are twice as likely to check in online when they booked direct (compared to OTA)
The reservations team spent a large amount of time manually processing, tracking and chasing every payment and booking.
With Mews, the payment process is automated. Paradise Resort guests choose when and how they’d like to pay, with every transaction processed securely. Within the Mews platform, an automatic reminder pops up if a guest is overdue their payment, which gives the team time to follow up with the guest and potentially save the booking.
100% automation for card payments
• >80% of guests pay prior to arrival
• Hours of staff time saved every day
Paradise Resort Gold Coast has 12 live integrations.
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