Rodamón Hostels customer story

Rodamón Hostels make guests and staff happier with Mews

The boutique hostel chain frees up hours of staff time, improves guest happiness, and discovers the power of the Mews Marketplace.

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Payment automation

98%

across all guest transactions

Increase in RevPAB

8%

through Revenue Management integration

saved per week

Six hours

for every front of house staff

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Mews Payments transformed staff's day-to-day

 

Pain

Front desk staff spent lots of time on manual tasks such as checking no-shows and cancellations, charging them accordingly. Managing and transferring multiple currencies for bookings was also difficult, and sometimes resulted in human error.

 

Solution

Mews automatically checks and charges non-refundables, no-shows and cancellations. Payment automation means that all bookings and payments can be centralized in the head office, while reservations and cancellations are never missed because they're processed automatically.

 

Result

• 98% of payments are now automated
• Each front of house staff member saves at least six hours per week through automation
• Eliminated manual errors such as missed cancellations
• The hostels are almost entirely cashless
• Enabled a more efficient, centralized company structure

“We start our relationship with the guest much earlier now – the process is much easier than before. You can spend more time on the welcoming process instead of the check-in process.”
rodamon

More personalized guest interactions, from emails to front desk

 

Pain

Traditional check-in processes and generic guest engagement methods often focus on transactional interactions rather than meaningful ones, weakening the guest experience.

 

Solution

Mews Operations allows staff to be flexible and accommodating when they welcome guests. If the reception is busy, staff can take guests to a quieter area where they sit down together and check in with a tablet. It's also easy to send emails prior to arrival, leveraging pre-captured guest data and smart upselling tools to begin a more personalized, targeted guest relationship.

 

Result

• Guest ratings on Booking.com have increased from 9.0 to 9.2 in Barcelona, and 9.1 to 9.3 in Marrakech
• More innovative and profitable pre-arrival upselling through Oaky, such as henna tattoos and wine tasting
• Guests are more likely to visit another hostel within the group, partly thanks to easy-to-use discount codes sent via email

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“With Mews Open API, we've tried so many different things. We're doing tests and trials and our world has just expanded. Instead of paying thousands and thousands of dollars for a new integration, it’s just two days and you are up and running with a new app.”
rodamon

Integration spotlight

Through Mews Marketplace, Rodamón Hostels uses five integrations, from payment processing to business accounting.

Pace

Pace is a revenue management and optimization solution with the ability to automate pricing. Rodamón Hostels are rated very highly on Booking.com (e.g. 9.6 in Lisbon) and prices were already on the upper end of the scale, but Pace encouraged them to push prices further, resulting in an 8% RevPAB increase in some properties, with strong occupancy rates too.

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Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?