The Gate Cornwall customer story

The Gate Cornwall gets big wins by doing digital

The UK hotel improves the guest and staff experience from booking to check-in to stay to check-out.

Book a demo

Book a meeting

Hero - 1245x1014-50-May-24-2022-01-49-14-74-PM
checkin_tablet

58% online check-in rate

in 2022

update_card_details

100% automated payments

for card transactions

multiplatform_support

4.7% booking engine conversion

About The Gate Cornwall

The Gate Cornwall is a collection of luxury king-size rooms and self-catering studios, nestled in the stunning Cornish countryside and only a few minutes away from the coast. They’re a lifestyle brand that values friendly, passionate customer service as much as their beautifully designed rooms and seamless guest journey.

Square image next quotes- 1356x1300-50-3

“The whole customer journey has changed thanks to Mews. Guest satisfaction has increased and our team are very confident when booking guests in. Mews will make your life a nicer place to be.”

Richard Codgbrook
Owner, The Gate Cornwall

Portrait body image - 1076x1352 copy 2-50-2

More direct booking website conversions

Pain

The Gate wanted to reduce their reliance on OTAs like Booking.com and drive more direct bookings.

Solution

Mews Booking Engine gives guests a clean, intuitive booking journey. The UI has been customized to fit The Gate’s branding with colors and imagery, and the hotel can easily upsell items within the booking journey, including adding pets and bottle of apple juice from the property’s orchard.

Result

• 4.7% booking engine conversion rate (industry average is 3.3%)
• Less commission paid to OTAs

Square image next quotes- 1356x1300 copy-50-3

“When it comes to the booking engine, the attention to detail has been incredible, both from the guest-facing side and internal side. It’s slick, modern and forward thinking, and we’ve seen a significantly higher number of direct bookings through our own site.”

Jonny Watts
Owner, The Gate Cornwall

Portrait body image - 1076x1352 copy-50-3

Online check-in that benefits everyone

Pain

The Gate wanted to give guests more choice when checking in, as particularly with self-catering accommodation guests can arrive late and prefer to let themselves in.

Solution

Mews Online Check-in is part of Mews Guest Journey and it allows guests to handle the administrative part of arrival in their own time from their phone or laptop. Online check-out means that guests can speed up their departure by completing an email link from the night before.

Result

• 43% of guests use online check-in (58% in 2022)
• 22% of guests use online check-out
• 56% higher RevPAR for guests who use online check-in

Portrait body image - 1076x1352-50-May-24-2022-01-50-08-07-PM

Bizzon ePOS opens up new revenue streams

Pain

The Gate team wanted a modern, reliable POS solution that would open up new revenue streams beyond the hotel bar and restaurant.

Solution

Bizzon is part of the Mews product family and fully integrates as a single system. Now, The Gate can utilize true digital ordering to encourage guests to increase their overall spend while also providing maximum convenience when it comes to ordering and payments.

Result

• Time savings for staff and an easier ordering experience for guests
• Planning to use QR code ordering for wood-fired pizzas to surrounding campsites

Square image next quotes- 1356x1300 copy 2-50

“We chose Bizzon because we wanted to have everything in-house with Mews in one integrated system. It’s going very well, in terms of ease, productivity and reliability.”

Toni Drown
Food & Beverage Manager, The Gate Cornwall

Square image next quotes- 1356x1300 copy 3-50

Integration spotlight

The Gate Cornwall use Mews Marketplace to connect directly to leading hotel tech integrations.

SiteMinder (EMEA)

SiteMinder is one of the leading channel managers for hotels. The integration with Mews provides a real-time connection with over 400 booking channels, meaning that price, restrictions, availability and inventory are all automatically updated, reducing overbookings and manual work for the team.

View SiteMinder (EMEA)

Looking ahead

The Gate Cornwall is a relatively young business, first opening its doors to guests in 2019. As such, the team is keen to continue exploring what’s possible with automation and integrations, as well as driving higher occupancy while maintaining their high guest happiness levels.

Be the next success

If you're impressed at what these properties have achieved, why not find out what Mews could do for you?

Book a demo

Cookie management

Here you can manage your preferences regarding cookies: