Aara

Topline

AI-powered WhatsApp concierge that books rooms, fulfills guest requests, and syncs every action to Mews in real time.

Aara is a WhatsApp-native guest concierge that automates 90 % of front-desk and concierge conversations — from booking a room to ordering breakfast, requesting extra towels, or asking “What room type am I in?” The bot speaks in the hotel’s tone of voice, hands off to staff for complex questions, and logs every action back into Mews so operations stay in-sync. Operational Benefits • Cuts call & front-desk volume — guests self-serve via WhatsApp. • Zero-copy data — everything lives in Mews; no side database of bookings. • Instant staff context — any agent opening the reservation in Mews sees the same tasks & chat notes. • Upsell ready — bot can price & add products, boosting ancillary revenue. Aara thus becomes the WhatsApp front-door to Mews Operations, giving guests a modern chat experience while letting staff keep using the familiar Mews dashboards and task lists.