Get In Touch is an enterprise WhatsApp platform built for hospitality. Connected to Mews, it turns your reservation data into perfectly timed, personal guest communication — automatically.
Reach guests at every moment that matters
Messages are triggered directly by events in Mews: booking request, confirmation, modification, cancellation, check-in and check-out. Schedule communication before or after any moment in the stay — a pre-arrival guide with parking and directions, a welcome message at check-in, an activity or upsell offer mid-stay, a thank-you and review request after departure. You define the rules; we handle the timing.
Your team stays in control
A shared inbox lets multiple team members manage conversations together, so no guest question goes unanswered. And when you want more, an AI assistant trained on your property answers guest questions 24/7 — and automatically flags anything that needs a human, so your team steps in at exactly the right moment.
Beyond the stay
Run campaigns, guest surveys and segmented messaging from the same platform — all fully consent-based and GDPR-compliant.
Why hotels choose Get In Touch
Higher guest satisfaction through timely, personal communication
Fewer repetitive questions at the front desk
More direct bookings, upsells and returning guests
Open rates WhatsApp delivers that email simply can't match
Built and supported by an official Meta WhatsApp Business Solution Provider. This is not WhatsApp Business — it's enterprise-grade guest communication, made simple.
