Colee gives boutique hotels and independent properties a team of digital colleagues across marketing, sales, revenue, guest relations and operations. They work in the tools you already have - Mews and 1000+ more - take real work off your team's plate, and flag what matters before you have to ask.
Why hotels choose Colee
- More direct bookings: keep your channels warm and turn viewers into direct guests, less dependent on OTAs.
- A guest experience that feels personal: every touchpoint handled with your live data behind it.
- Efficiency for your team: the repetitive work happens in the background, so your people focus on hospitality.
- Insights every day, your way: a clear daily briefing on what happened, what needs attention and what to do next.
- Your guest data stays yours: you keep full ownership of your guest data. Colee works with it inside your own tools.
Meet your team
Colee is a team of digital colleagues. Each with a name, a face, a job and an email address, the way a real hotel team works:
- Nina, Marketing Manager · plans campaigns, fills quiet dates with targeted offers, keeps your channels active, and makes sure your hotel gets found in search and in AI assistants (GEO).
- Sofia, Sales & Events Manager · handles group and event inquiries, drafts proposals, follows up so no lead goes cold.
- Marco, Content Creator · writes social posts, newsletters and on-brand copy - like scheduling your pool-reopening posts.
- Luna, Revenue Manager · watches rates, occupancy and market segments, checks parity, flags the pricing moves that matter.
- Alex, Guest Relations Coordinator · answers guests across email, WhatsApp and SMS, handles pre-arrival and upsells, turns stays into reviews.
- Oscar, Operations Assistant · prepares daily briefings and keeps departments aligned around today's arrivals.
These are your starting team because you can create as many Colees as you need, tailored around how your hotel actually works. They know what each other is working on, so nothing falls through the cracks and you never have to stitch separate tools together.
They work in your tools, not another dashboard
You don't adopt a new system. Your Colees log into the tools your hotel already runs on and get to work there:
- Mews (out of the box): reservations, guest profiles, folios, rate plans, inventory and market segments in real time, reading live data and writing notes, tasks and updates back to the right reservation.
- Guest communication: email, WhatsApp and SMS, always informed by your live data.
- Your wider stack (100+ integrations): marketing, accounting, staff planning, logistics, Gmail, Microsoft and 1000+ more tools your team already uses.
Proactive, and always on your terms
Colees don't wait to be asked. They watch for opportunities and risks around the clock - a rate to protect, a VIP arriving, a gap in the calendar - and flag them with a clear recommendation.
You decide where your team keeps the reins: choose which colleagues act on their own and which ask first, per task and per department. Colee proposes; you approve. As trust grows, you hand over more.
Setup
Connect your Mews account, meet your Colees, and go live the same day!
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