Sadie is a 24/7 Voice AI front desk and reservations agent for hotels. It instantly answers guest calls, provides property information, checks live rates and availability, and books and manages reservations directly in Mews, helping hotels capture more bookings while reducing front desk workload.
Through its integration with Mews, Sadie can access real-time availability and pricing, create new reservations, modify existing bookings, and support guests with common reservation and property-related inquiries. By automating routine calls and reservation requests, hotels can deliver faster service while freeing staff to focus on in-person guest experiences.
Key Benefits
- Never miss a guest call: Answer every call instantly, 24/7, with no hold times or voicemail.
- Increase direct bookings: Provide real-time rates and availability while helping guests complete reservations over the phone.
- Reduce front desk workload: Automate routine guest inquiries and reservation requests so staff can focus on delivering exceptional in-person service.
- Real-time Mews integration: Access live availability, rates, and reservation data directly from Mews for accurate and seamless guest interactions.
Hotels using Sadie typically see higher booking conversion, fewer missed opportunities, and significant reductions in front desk call volume. The result is a faster guest experience, improved operational efficiency, and more time for staff to focus on hospitality.
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