The Sorhage AI Phone Assistant answers a hotel's phone around the clock in more than 80 languages, handles any guest request, and books rooms directly into Mews. Built for busy front desks, and for hotels that run without a front desk at all.
Every front desk knows the pattern: the same twenty questions, every day, from callers who did not read the website, and they call exactly when the lobby is full. Breakfast times, parking, late check-in. Each call is short, but together they cost hours and interrupt the guests standing at the desk. After closing time, or in a property without a reception, nobody picks up at all, and the booking goes elsewhere.
Sorhage Solutions built the AI Phone Assistant to take these calls off the team. It understands what the caller wants and takes care of it: availability and prices, direct bookings, cancellations and changes, callbacks, messages, invoices, maintenance and lost-and-found reports, event inquiries, late arrivals, and transfers to staff or an emergency contact. Recurring questions are answered from the property's own knowledge base, the way the hotel would answer them. Everything else reaches the right person by e-mail, and the caller gets an SMS confirmation.
With Mews, the assistant does not just take a message, it books: it checks live availability and pricing, names the categories with the total price, and, once the caller confirms, creates the guest profile and the reservation in Mews and sends the reservation number by SMS. No hardware, no software at the property. The hotel forwards its phone line, and the assistant takes it from there.
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