vGuest is an AI-native guest communication platform for hotels and hostels.
One inbox brings together WhatsApp, webchat, email, Instagram and Messenger, and an AI agent answers guests 24/7 in their own language and in the property's own voice, day and night, with no scripts to maintain. The AI checks live availability, shares a booking link inside the chat, sends guest journey messages before, during and after the stay, and routes anything that needs a person to the right team as a ticket. Properties keep every guest contact in one place and staff step in only when a human is really needed.
With Mews connected, every reservation reaches vGuest the moment it is created or changed, so guests get the right message at the right time without any manual work, and the AI can answer questions about the guest's own booking: dates, room type, total.
Messages can be targeted by Mews data such as dorm versus private room, OTA versus direct booking, rate plan and length of stay. vGuest reads from Mews only and never changes reservation data.
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