Mercure Roeselare customer story

Connected tech drives Mercure Roeselare’s success

The four-star Belgian hotel has impressive booking conversion and payment automation rates, plus over a dozen integrations.

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Six hours saved per day

through automation

100% payment automation

for card transactions

9% higher ADR

for guests who check in online

About Mercure Roeselare

Mercure Roeselare, located in the city of Roeselare in the heart of West Flanders, is a part of Accor’s Mercure Hotels brand. The four-star hotel has 87 modern rooms, a brasserie and bar, and an array of events and meeting facilities, from business suites for eight people to reception halls for up to 250. Their mission is to enhance their great service with outstanding hospitality, ensuring each guest is made to feel appreciated.

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“One of the reasons we chose Mews was because it’s so user friendly. Our team find it really easy to learn and it ends up saving us so much time every day.”

Damien Janssens
General Manager, Mercure Roeselare

A 21st century platform

Challenge

Legacy PMS solutions are often difficult to learn and navigate, with complicated screens and processes that take up much of hotel staff’s time.

Solution

Mews was cloud-native from the very beginning, meaning the platform has always been designed with modern needs in mind. A series of clean, interactive dashboards form the heart of Mews Operations, making it easy to manage reservations, front-office operations, housekeeping and more.

Result

• Around six hours saved per day thanks to automation across Mews
• Faster onboarding times for new staff

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A seamless and secure payment ecosystem

Challenge

Payments can be a time-consuming and impersonal part of the guest journey, while hotels require every transaction to be secure and reliable.

Solution

Mews Payments provides a connected ecosystem that makes payments a frictionless part of the guest journey. Once a guest has provided (and, if necessary, authorized) their card details, hotel staff can securely action any future payments with a single click. Mercure Roeselare also use a Mews Terminal as a fully integrated wireless card reader.

Result

• 100% payment automation for card transactions
• Zero chargebacks since moving to Mews

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“Providing outstanding hospitality is the heart of our mission, and this means getting rid of the administrative side of the guest journey. Mews automation allows us to spend more time being more human with our guests.”

Damien Janssens
General Manager, Mercure Roeselare

Integration spotlight

Mercure Roeselare is connected to 15 integrations through Mews Marketplace, from accounting solutions to email marketing.

Google Hotel Search

The Google Hotel Search integration allows Mercure Roeselare to specify and display rates and rooms alongside OTA listings in Google Search. This helps drive more direct bookings by directing customers to their own booking engine in one click, from where they can book easily and with a competitive rate.

View Google Hotel Search

Event Temple

Event Temple is an events management solution that makes group bookings simple. The live two-way integration with Mews allows the team to manage accounts, orders, reservations and blocks from either system, as the data will always be synchronized. This means there’s no need for duplicate data entry.

View Event Temple

Looking ahead

The Mercure Roeselare team have exciting plans for the future. Firstly, they’ll continue to automate and personalize the guest journey while enhancing productivity through embracing the best hotel tech integrations. And the team will build on their success through expansion, with plans to open a new property in 2023.

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If you're impressed at what these properties have achieved, why not find out what Mews could do for you?

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