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Internal AI Builder

Technical

🌍 Can you help us change the world?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇

🧑🏻‍💻 About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:

Mews runs on systems and processes built across Finance, HR, IT, Legal, and Operations — a 1,400-person company whose internal functions are supported by tooling that has not kept pace with the scale of the business. Headcount alone cannot absorb the growing operational complexity of a pre-IPO, multi-market SaaS company. This role exists to change that.

The Internal AI Builder is a high-agency senior individual contributor who owns the design, development, and continuous improvement of AI-powered tooling and automation across internal business functions. The scope spans Finance (FP&A, accounting, procurement), HR and People Operations, IT & Security, Legal, and any internal team where automation can replace manual effort, reduce cycle time, or unlock capacity. This is a builder role with end-to-end ownership: from identifying problems with stakeholders, through shipping production solutions, to measuring and iterating on outcomes.

At IC5 level, this role operates with significant autonomy, sets technical direction for internal AI tooling across the company, and actively raises the capability of the engineers and operations staff around them.

✅ Your mission, should you choose to accept it:

  • Own end-to-end delivery of AI and automation initiatives across Finance, HR, IT, Legal, and Operations, from stakeholder problem definition and scoping through production release and measurable impact, operating without dedicated product management or design support.
  • Identify, prioritise, and build the highest-leverage automation opportunities across internal functions: examples include financial close automation, employee self-service workflows, IT access provisioning and offboarding pipelines, contract review assistance, and policy Q&A agents.
  • Design and ship AI-powered systems that replace manual internal processes, including document processing pipelines, approval automation, data extraction and reporting, HR workflow orchestration, and compliance evidence collection for SOC2, ISO and similar frameworks.
  • Engage directly with functional leaders (Finance, HR, IT, Legal) and their operational teams to identify build priorities, translate operational pain into technical scope, and maintain alignment on delivery cadence and outcome metrics.
  • Build rapidly and iterate based on real feedback: prototype in days, ship to production in weeks, and establish a pattern of continuous improvement rather than polished one-time releases.
  • Make pragmatic use of AI development tools, LLM APIs (Claude, OpenAI), and cloud-native integrations, solving problems at scale without reinventing infrastructure that already exists across the Microsoft 365, Workday, and Atlassian ecosystems.
  • Establish reusable patterns, services, and frameworks that give internal functions self-serve automation capability and reduce future build time on adjacent problems.
  • Set technical direction for internal AI tooling, make and document architecture decisions, and champion AI-native practices through code review, pairing, and direct coaching of engineers and operations staff who want to build more effectively.
  • Define and communicate technical decisions in clear, non-technical terms to leadership and cross-functional stakeholders, maintaining alignment and influencing investment priorities across the business.

🤝️ You’ll be a great fit if you bring a few of the below with you:

  • Seven or more years delivering production software with measurable business outcomes in a product-driven company; experience in a high-growth SaaS or scale-up environment strongly preferred.
  • Demonstrated ability to operate at senior IC level without dedicated product managers or designers — independently defines scope, navigates ambiguity, makes architecture trade-offs, and owns delivery and outcomes end-to-end.
  • Hands-on experience building integrations against enterprise SaaS APIs across HR, Finance, or IT platforms (Workday, Microsoft 365, Atlassian, or equivalent), including workflow automation, event-driven logic, and document processing.
  • Fluency with LLM APIs and production AI workflows: demonstrated experience shipping agents, document processing pipelines, Q&A systems, or AI-assisted automation in a real operational context, not prototypes.
  • Track record of leading complex, cross-functional automation initiatives with direct operational impact; prior experience working closely with Finance, HR, or IT functions is a meaningful advantage.
  • Active practitioner of modern AI development tools including Claude, Lovable, Cursor, or equivalent; familiarity with agent frameworks, MCP integrations, RAG pipelines, and workflow automation tooling.
  • Ability to think at systems level: understands how internal processes connect across the business, the compliance and security implications of automation in sensitive functions, and designs tooling that is robust, auditable, and safe.
  • Familiarity with compliance and governance requirements (PCI DSS, SOC2, ISO27001, GDPR, or equivalent) as they apply to automated systems handling financial, HR, or identity data is a strong plus.
  • Clear, direct communicator: translates operational problems into technical requirements and explains technical decisions to non-technical stakeholders and senior leadership with equal confidence.

🎉 What's in it for you?

Did you know Mews was named Best PMS of 2025 - for the second year in a row - and twice recognized as a Best Place to Work in Hotel Tech? 

That success is powered by our incredible people and supported by the benefits that help them thrive.

🌍 Global benefits

No matter where you’re based, you’ll enjoy:

  • Participation in our company share program

  • Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)

  • Unlimited paid holiday (yes, really)

  • Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy.

  • Relocation options available after 1 year

  • Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself

  • Flexible, hybrid working options

  • One-off home office setup budget to make your workspace your own

  • Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)

📍 Local benefits

We also tailor benefits to each location - from regional healthcare coverage to team events, socials, and other perks that make Mews life special wherever you are.

Because at Mews, growth, balance, and belonging aren't just words, they're how we work.

🤷🏻 Who is Mews?

We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests. 

Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else. 

From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.

Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. 

Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.

💭 Life at Mews

That’s what we do, but what about who we are? Mews’ culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You’ll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you’ll always be able to rely on those around you.

Yes, we’re ambitious and we move fast, but we know the value of fun and taking a breather. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.

If our mission, values and Life at Mews sound like your kind of place, we’d love to hear from you!

Everyone is welcome at Mews

We’re an equal opportunities employer. To reimagine the art of hospitality, we need teams that represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. We embrace different perspectives, encourage trying new things and want everyone to feel safe bringing their authentic self to work. If this sounds like you and you’re ready to join a global, innovative and exciting community, we’d love to hear from you.

One very important note: don’t hold back. Even if you don’t meet 100% of the criteria listed in this job description, we still encourage you to apply. We believe everyone should have equal access to opportunities and we’re committed to providing an inclusive experience, so please let us know if there’s anything we can do to support you during the application process. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. We can’t wait to hear from you.

🤖 AI and Hiring at Mews

At Mews, we believe AI enhances our work but should not replace what humanises it and makes it individually ours. We see AI as a tool to support research, generate ideas, and drive efficiency, but creativity, critical thinking, and opinions differentiate us. As you apply, feel free to use AI to help structure your thoughts — but ensure your application and conversations with us, reflect your personal opinions, capabilities and experience. We’re building an AI-enabled workforce, and that starts with people who think independently and bring fresh ideas to the table. Because at Mews, making work more human is the ultimate goal.