Bush Hotel customer story

Bush Hotel serves up a treat for guests with Bizzon and Mews

The independent UK hotel use Bizzon ePOS to connect their F&B to the Mews ecosystem and ensure that guests have a seamless experience across their whole stay.

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13% increase in ADR

over their first three months

One month to fully onboard

13.3% conversation rate

with Mews Booking Engine

About Bush Hotel

History meets luxury at Bush Hotel, Farnham, an independent hotel in the south of England that has been welcoming guests since 1618. The hotel’s 94 rooms each boast contemporary design, and the property is also popular with bookings for meetings and conferences. Meanwhile, guests can also drink and dine onsite at the restaurant, lounge, bar, gardens and terrace.

“Mews was the best fit for us because it automates the admin and lets us focus on providing guests with amazing hospitality.”

Kash Jagda
Operations Manager, Bush Hotel, Farnham

A booking engine that converts

Challenge

Although OTAs can increase customer reach, they also have high commission rates that can see hotels lose out on revenue.

Solution

Bush Hotel uses Mews Booking Engine, which provides guests with a fast and simple reservation experience. The booking engine features the hotel’s branding and imagery to create a cohesive user journey, and guests have the option to include breakfasts and dinners in their booking.

Result

• 13.3% conversion rate with Mews Booking Engine (3.3% is the industry average)
• 8% higher ADR for guests who booked through Mews Booking Engine compared to those who used channel managers

Best-in-class ePOS with Bizzon

Challenge

Bush Hotel runs a popular restaurant, lounge and bar that need to be fully integrated with their hospitality cloud in order to give guests a seamless stay.

Solution

The team use Bizzon to manage their F&B offering, which is now a part of the Mews ecosystem. Bizzon is a cloud-native ePOS that provides easy digital bill splitting and tipping, as well as accepting alternative payment methods and opening guest tabs that can be linked with their guest profile within Mews.

Result

• A smoother guest experience as they can pay at a time that suits them, for instance at the end of their stay
• No manual errors and more time saving for staff thanks to automatic settlement

“From day one, using Bizzon has been so easy. It helps our team to provide a better, more modern dining experience, while connecting seamlessly with Mews.”

Francesco Bartolomei
General Manager, Bush Hotel, Farnham

Integration spotlight

Bush Hotel currently has five active integrations through Mews Marketplace.

Event Temple

Event Temple is an event and venue management tool that allows Bush Hotel to create, update and manage groups of reservations across accommodation and catering. The two-way integration means that the team can view Mews reservations, rates, availability and more within Event Temple, with no need for manual synchronization.

View Event Temple

SiteMinder

SiteMinder is a leading channel manager that connects Bush Hotel to over 400 booking channels. It automates the distribution of rooms, while the connection with Mews ensures that price, restrictions and availability are always up to date, reducing overbookings and saving time for their team.

View SiteMinder (EMEA)

Looking ahead

In the coming months, the Bush Hotel team are looking forward to migrating to Mews Payments where they’ll be able to benefit from a fully connected, integrated payments system. They’re also exploring way to further automate the guest journey while providing more personalized experiences.

Be the next success

If you're impressed at what these properties have achieved, why not find out what Mews could do for you?

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