Domaine du Gouverneur & Mews

The destination

A luxury French property built for golfers, gourmands, leisure seekers and business guests

Nestled in the heart of France’s Dombes region near Lyon, Domaine du Gouverneur isn’t simply a four-star hotel – it’s a destination in its own right. A proud member of Teritoria, it boasts two championship golf courses, 53 rooms and two acclaimed restaurants, drawing a mix of golfers, gourmands, leisure seekers and business guests. And as a popular venue for weddings and corporate events, Domaine’s day-to-day operations are a complex juggling act – to say the least.

The challenge

Manual processes and outdated systems slowed down operations and impacted service

Despite Domaine’s idyllic setting, diverse offerings and welcoming front of house, the hotel team was drowning in a mountain of chaotic, manual operations.

As Jeremy Barth, Domaine Du Gouverneur’s Director of Operations, explains, “We were using an outdated, locally installed system with no internet connection. This led to inconsistent guest tracking, frequent errors and no reliable data to manage operations or performance. Most tasks were done manually, which was time-consuming and inefficient.”

Without real-time data, the front desk, housekeeping, golf, dining and events teams worked in silos. Building a true revenue strategy or delivering seamless guest journeys was nearly impossible. Night audits, invoicing and daily reports took hours, leaving little time for staff to focus on guests.

The turning point

Why Domaine chose Mews for digital transformation

By 2019, the operational strain on Domaine had reached a tipping point. Manual processes and fragmented systems weren’t just slowing things down; they were standing in the way of the property’s growth and service.

It was clear: a more modern, connected system was crucial for long-term success. The team made a pivotal decision to fully digitize operations, choosing Mews as the platform to power the transformation.

Having used Mews PMS in a previous role, Jeremy had seen firsthand how it could streamline complex hospitality environments, unifying hotel check-ins, golf bookings, F&B and event management in a single, cloud-based system.

“Mews quickly stood out as the most suitable solution for the complexity and size of our property," he recalls. "It met all of our operational and financial needs. We also chose Mews for its unmatched flexibility, scalability and seamless integration across every guest touchpoint.”

The transformation

What changed when Domaine implemented Mews to streamline operations

Every digital transformation tests old habits. At Domaine, the front desk was ground zero.


“Supporting the front of house team through a completely new way of working was one of our biggest challenges,” recalls Jeremy. “But once they discovered how intuitive Mews was, they were thrilled with the change.”

The impact of Mews was immediate. Communication between housekeeping and reception became seamless. Rooms were ready earlier. Check-ins got faster. And freed from hours of manual admin, staff could finally focus on what matters most: guest experiences.

“Mews is a complete game-changer. Everything is more streamlined,” says Jeremy. “Our housekeeping and front desk teams use the Mews app to stay aligned, resulting in better internal coordination, earlier room readiness and smoother guest experiences.”

Echoing Jeremey’s enthusiasm, Domaine’s receptionist, Carla, adds, “What I appreciate most about Mews is the time saved on repetitive tasks. We can really focus on welcoming guests and that changes everything.”

The results

How a connected digital ecosystem improved performance across the board

Mews quickly became the heartbeat of Domaine’s operations, seamlessly integrating with key platforms like NetGolf for tee-time bookings and Atomize for revenue optimization, creating a connected ecosystem that revolutionized the hotel’s efficiency, guest experience and overall performance.

“There are three tools we’re huge fans of and couldn’t imagine working without today: Mews Payments, Atomize and NetGolf (integrated with Mews),” says Jeremy. “The key to a successful transformation is choosing tools that connect well with one another and are easy to adopt. For example, we implemented Atomize in under two weeks.”

With real-time data flowing between systems, the team could finally say goodbye to outdated reports and guesswork. Guest tracking became sharper, multi-service bookings simpler and pricing strategies smarter, adjusting dynamically based on demand.



Jeremey notes that adopting Mews became much more than a systems upgrade; it helped spark a cultural shift at the hotel where efficiency helped empower his team to do their best work and deliver remarkable guest service.

Improving housekeeping efficiency and guest satisfaction 

By implementing Mews Housekeeping management solutions, Domaine streamlined operations between the front desk and housekeeping teams, resulting in faster room readiness and a better guest experience:

• +30% more rooms ready before 3 PM
  Increased from 45% to 75%, improving arrival flow and reducing wait times.
• 33% faster room turnaround
  Average cleaning time reduced from 45 to 30 minutes through real-time coordination between front desk and housekeeping teams.
  
• +0.5 boost in guest satisfaction
  Customer satisfaction scores rose from 8.2 to 8.7/10 over the past three quarters, directly linked to a smoother guest arrival experience and improved room management.
  

Simplifying payments and enhancing the guest experience

Adopting Mews Payments streamlined and automated transactions, making them faster and easier for guests while reducing errors and manual corrections for the team. Jeremy notes this smoother process even boosted staff tips.

Unlocking revenue with Atomize

Before digitization, dynamic pricing was out of reach. With Atomize, a Mews AI-powered revenue management system, rates adjust automatically to match real-time demand. Implementation took just two weeks and within months, Domaine saw higher occupancy, stronger revenue control and a more strategic approach to pricing, leading to increased RevPAR and ADR:

• +12% RevPAR (May–July 2025 vs. 2024)
  Driven by real-time, demand-based pricing precision.
  
• +9% ADR
  Achieved through optimized rates on high-demand dates, while maintaining a strong conversion rate.

Powering growth with data and agility

The transformation didn’t end with operations; it redefined Domaine’s commercial strategy. With centralized data and faster RFP turnaround times, the hotel began winning larger corporate events and securing payments more quickly. The shift not only improved cash flow but elevated Domaine’s standing with event planners and corporate clients alike.

Backyou, a sales and event management tool integrated with Mews, played a key role and lead to:

• +18% more events booked YoY (Jan–June 2025 vs. 2024)
  Driven by improved lead handling and a faster, smoother sales process.
  
• 60% faster RFP response time
  Reduced from 48–72 hours to under 24, cutting the risk of lost opportunities.
  
• 65% reduction in payment delays
  Reduced from 12+ days to just 4–5 days post-event, thanks to seamless quote-to-invoice integration.
  

The evolution

Why Mews remains a trusted partner for Domaine’s ongoing innovation

Five years after adopting Mews, Jeremy calls it a true collaborative partnership.

“Mews has evolved significantly over the years,” he notes. “Better design, more reporting features and above all, the ability to contribute feedback. We really feel heard, which is rare and strengthens the partnership. The Mews support team is incredibly responsive and supportive.”

The future

How Domaine is using AI and personalization to shape the next era of guest experiences

Digitizing core operations was the first stage of Domaine’s transformation. The team is now exploring AI-powered reminders, self-check-in flows and using guest data to personalize offers and communications. Their vision is to create a fully connected, deeply personal experience that drives loyalty and brand differentiation.

For hotels, resorts and golf destinations still on the fence about digital transformation, Jeremy’s message is clear:

“Don’t hesitate. You’ll save time and money. In hospitality, staying ahead of the curve is non-negotiable.”