Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews

Simplifying check-ins for guests and staff with Mews Kiosk

Challenge 

Checking in during the night, when no staff were present, was challenging. Guests frequently called the team for instructions to access their rooms, who resorted to hiding key cards at the front desk or even going to the hotel to resolve the issue. 

Solution 

Mews Kiosk consolidates all essential check-in tasks into one user-friendly station. It is fully integrated with the PMS, secure and customizable. The automated room card encoding feature minimizes errors and eliminates unnecessary paperwork. Guests can now complete their check-in independently, even during late hours. If unexpected situations occur, staff can encode digital cards remotely, ensuring convenience for everyone. 

Result

• 38.5% check-in rate via Mews Kiosk
• Improved guest satisfaction through seamless check-ins
• Reduced workload for staff, especially late at night 

Mews POS streamlines bar operations

Challenge

The hotel’s newly opened bar required seamless integration with the PMS for efficient operations and accurate billing. 

Solution

Mews POS integrates effortlessly with the PMS, ensuring secure and seamless payment processing. It supports digital ordering, connected inventory and real-time reporting. The POS terminal automatically reads card details and processes payments directly through the PMS, streamlining transactions for guests. Invoicing non-staying visitors is just as easy. The system's portability and ease of use have boosted staff efficiency while enhancing the guest experience at the bar thanks to quicker service and more payment options. 

Result

• 90% less time on card handling compared to bank or other card terminals
• Simplified payment processes with centralized data and real-time reporting