Capabilities
Mews Operations
The control centre for front office and back office staff with smart automation
Mews Guest Journey
A connected guest experience that’s memorable as well as modern
Mews Payments
Make every payment fast, secure and automatic
Mews Business Intelligence
Tools for better understanding your business
Mews Marketplace
Hospitality’s biggest marketplace of apps and integrations
Mews Open API
The power to easily connect your tech to Mews
By property type
Edgar Suites, the new generation of aparthotel, has built a tech stack that drives great guest experiences and impressive business results.
92% occupancy
in 2022
120% RevPAR increase
from 2021 to 2022
9.2/10 average score
on OTAs
“We have customized a perfectly adapted tech stack to our operations which allows us to automate repetitive tasks, optimize and streamline our daily operations, and respond effectively to the needs of our employees and our travelers. Mews is at the heart of our tech stack, the central point of all of our technological tools.”
Grégoire Benoit
Co-Founder and COO
Edgar Suites has a large portfolio of properties that is rapidly expanding. Fast onboarding for new properties is essential.
With Mews, onboarding can be done entirely online, with no costly and time-consuming server installations or onsite visits needed. Edgar Suites can use a shell setup for new implementations that expedites the whole onboarding process so they can welcome guests sooner.
• 3 days from welcome call to go live at Louvre-Jour
• 6 days from welcome call to go live at Levallois – Jules Verne
• 6 days from welcome call to go live at Châtillon
With multiple apartments available, Edgar Suites requires a booking engine that can handle multi-property searching, while also maintaining a high conversion rate.
Mews Booking Engine offers the ability to search from multiple locations and apartments within the same booking engine. A smooth user journey makes for a high conversion rate, and guests have the ability to make pre-payments during their booking.
• 8.2% booking engine conversion for Châtillon (3.3% is industry average)
• 5.3% booking engine conversion rate for Levallois – Jules Verne
• 100% bookings made with pre-payment
Guests need to be charged at multiple points throughout their stay, from booking to post-departure, necessitating a payments solution that’s agile and robust.
Edgar Suites is able to take swift and secure payments before the guest journey. Using Mews Payments, every transaction meets the highest standards of security, while guests can pay in a method convenient to them, including Apple Pay and Google Pay. Payments can be processed automatically during booking, or be requested post-stay by staff with a single click.
• 100% payment automation through Mews Payments for all card transactions
• 84% first time success rate for post-stay payment requests
• 0.3% chargeback rate in 2022 (global average is 1.5%)
“The ease of use of elements like Mews Payments and Mews Operations is reflected in how pleased our staff are with the solution. Everything flows well and makes logical sense so there’s no unnecessary stress.”
Grégoire Benoit
Co-Founder and COO
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