Capabilities
Mews Operations
The control centre for front office and back office staff with smart automation
Mews Guest Journey
A connected guest experience that’s memorable as well as modern
Mews Payments
Make every payment fast, secure and automatic
Mews Business Intelligence
Tools for better understanding your business
Mews Marketplace
Hospitality’s biggest marketplace of apps and integrations
Mews Open API
The power to easily connect your tech to Mews
By property type
The hotel chain in the French Alps has embraced the latest hotel tech to give guests a seamless experience.
10 days to onboard at Victoria Lodge
27% higher ADR for direct bookings compared to channel manager
88% of booking engine bookings are pre-paid
“We really appreciate that Mews is more shaped as a customer relationship management than a reservation management system, as customer care is very important for us.”
Léo Le Dilavrec
Sales & Business development, Friendly Hotel Collection
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Friendly Hotel Collection has an ambitious expansion plan, and any new property that it acquires requires fast onboarding.
With Mews, implementation can be done entirely remotely and working to the customer’s desired pace. A dedicated onboarding manager combined with comprehensive documentation and video learning tools mean that new properties can be live in a matter of weeks.
• 10 days between welcome call and go live date Victoria Lodge
• 20 days between welcome call and go live date for Hôtel La Cachette
Friendly Hotel Collection wants guests to have a seamless check-in and payment journey that suits their preferences – while not compromising on profitability.
Mews has a number of built-in tools that enable a frictionless guest experience. Mews Booking Engine is high-converting and gives guests the ability to pre-pay rooms, helping with hotel cash flow. Online check-in allows guests to handle admin before arrival, meaning they can get to their room faster, while Totem uses a Mews Kiosk in their lobby for guests to check themselves in.
• 17% higher ADR for guests who check in online
• 27% higher ADR for direct bookings compared to channel manager
• 88% of booking engine bookings are made with pre-payment
“As a seasonal hotel, new employees can be very quickly comfortable with using Mews! The software constantly improves its functions so that it is more and more usable.”
Léo Le Dilavrec
Sales & Business development, Friendly Hotel Collection
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