Hotel de Sterrenberg customer story

Seamless luxury: Hotel de Sterrenberg achieves optimal workflow with Mews

The luxurious boutique hotel is experiencing win after win since switching to a modern hospitality ecosystem that supports their guest-centric vision.

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Increase in RevPAR

15%

(Jan – June 2023 vs 2024)

iDEAL payments

with zero chargebacks

9 integrations

connected via Mews Marketplace

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I can’t praise Mews enough. It's so easy to use, and the benefits are multifold, from seamless payments and automation to fully flexible hotel management. We can do anything, anywhere.

S-bruin

Unmatched time savings with automation 

 

Challenge

Efficiency is key to profitability, especially in smaller properties where resources are limited. 

 

Solution

With Mews, Hotel de Sterrenberg not only streamlined operations but also revolutionized their entire workflow. From the hotel team’s perspective, automation aids in scheduling staff, managing tasks, and improving operational efficiency. The extra time gained is reinvested in creating remarkable experiences, as staff can make a direct impact on the guest’s stay.

 

Result

Streamlined workflow

• Automation of manual tasks

• Higher staff engagement

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“If we had stuck with the old system, our team would still be stuck behind a screen. We wouldn’t be as mobile and agile. Mews has freed up so much of their time, allowing them to focus on the guests instead of doing admin.”

S-bruin
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Empowering guests with iDEAL payments

 

Challenge

Modern guests anticipate a smoother experience in all areas, especially payments. If Dutch guests prefer a specific alternative payment method, it makes sense to offer them that option.

 

Solution

Through an integration with iDEAL (the most popular payment method in the Netherlands), guests can seamlessly make payments at Hotel de Sterrenberg. This method connects the vendor directly to the customer's bank, enabling fast and secure transactions at multiple stages of the guest journey. Additionally, iDEAL transactions are cheaper compared to payment cards, benefiting the bottom line. There are no chargebacks either.

 

Result

Zero chargebacks

• Convenient and secure payments

• The team can easily track and report on all transactions 

“Mews Marketplace is incredible. We can quickly connect to any necessary tools, all while maintaining simplicity with a single source of billing. It’s the perfect way to create our tech ecosystem.” 

S-bruin

Access to hospitality’s biggest marketplace

 

Challenge

Before switching to Mews, integrating and managing various systems was expensive, time-consuming and challenging to handle.

 

Solution

 
The team at Hotel de Sterrenberg recognized the remarkable connectivity offered by Mews Marketplace, distinguishing it from other systems. With access to Open APIs and unlimited integrations, Hotel de Sterrenberg has found itself at the forefront of innovation, boasting market-leading functionalities across all areas. For instance, the team greatly appreciates the speed at which they can set up rates and connections via SiteMinder and how easy it is to run email marketing campaigns via Mailchimp. They have been able to bolster their responsiveness to guest needs, addressing them with precision and efficiency. A direct connection with their Accounting package helps the team tremendously, especially in saving time and money.

 

Results

Nine efficiency-boosting integrations

• Zero integration fees 

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Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?