Hotel Maison Montmartre customer story

Maison Montmartre connect with the best tech via Mews

The Originals Boutique hotel combines business, leisure, lodging and dining to create a seamless experience for their guests.

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99.93% automated card payments

0.05% chargeback rate in 2021

10+ integrations through Mews Marketplace

About Hotel Maison Montmartre

Hotel Maison Montmartre, Paris, is an Originals Boutique hotel, part of the The Originals Hotels Human Hotels & Resorts collection of 500 hotels in 12 countries. The property combines intimate, charming interiors with a unique urban experience.

Maison Montmartre is in the heart of a bohemian, cosmopolitan district, and its own design reflects the idiosyncratic surroundings. With a stunning rooftop terrace, restaurant, and meetings and events facilities, the team require a powerful hospitality cloud that connects their facilities and drives a personal guest experience.

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Integrated housekeeping and maintenance management

Pain

Traditional housekeeping and maintenance management relies on paper printouts and frequent communication between teams that can slow down turnaround times.

Solution

Hotel Maison Montmartre use the RoomChecking integration via Mews Marketplace. This housekeeping management tool allows staff to assign and monitor tasks, and respond to requests in real time, ensuring operations are more efficient and that guests are kept happy.

Result

• Staff save time as they no longer need to cross-check information with other teams
• Less chance of manual errors such as missed room turnovers or tasks, thanks to synchronization

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“Connectivity is so important in a hospitality cloud. We use many different systems and to have Mews as a central hub allows our various tools and technology to connect smoothly.”

Sandrine Gascard
Housekeeping Manager, Hotel Maison Montmartre

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Automated payments save time and cut chargebacks

Pain

Manually processing every single payment is time-consuming for staff and guests, and can lead to manual errors when inputting details.

Solution

Automation is at the heart of Mews Payments. The hotel uses the integrated payment solution to cut processing time and errors, as well as improve the guest experience by making payments a seamless part of their journey. Thanks to high levels of security and transaction authentication, the amount of fraud and customer chargebacks is also reduced.

Result

• 99.93% of credit payments are automated with Mews Payments
• 0.05% of transactions were chargebacks in 2021 (in the travel industry, the average chargeback value is 0.5%)

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“Mews Payments has made a big difference to the way our team handles payments, particularly with regards to time-saving. They now have more time to provide better hospitality to our guests, whose experience doesn’t have to center around their payments.”

Oona Nouvion
Front Desk Manager, Hotel Maison Montmartre

Integration spotlight

Hotel Maison Montmartre currently uses 10 integrations, including custom business intelligence reporting and accounting.

Lightspeed POS

Lightspeed is a POS (point of sale) solution that allows the hotel to easily manage their menus and take payments for their rooftop terrace bar and Kitchen M restaurant. It allows waiters to charge bills to existing guest profiles, meaning if a hotel guest makes an F&B purchase it can be automatically added to their existing profile, making for a more seamless experience.

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LoungeUp

LoungeUp is a guest relationship and data management platform that helps Maison Montmartre improve guest satisfaction and revenue. It allows the team to personalize and automate guest interactions across emails, SMS, guest portal, push notifications and more, using ultra-personalization to drive a typical revenue increase of around €10 per customer.

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Looking ahead

Hotel Maison Montmartre have been with Mews since 2018 and are keen to keep exploring Mews Marketplace to connect to the best hospitality technology that makes their guests’ stays more memorable and meaningful.

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