Juliana Hotels customer story

Juliana Hotels combines luxury with a modern, digital guest journey

With luxury hotels in France and Belgium, Juliana Hotels use the cloud to ensure their guests have a frictionless stay. 

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26% higher ADR for guests who check in online

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36% YoY increase in ADR from June 2021 to June 2022

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One in seven guests check in online at Juliana Paris

About Juliana Hotels

Juliana Hotels runs three luxury boutique hotels: the five-star Juliana Hotel Paris, the five-star Juliana Hotel Brussels, and the four-star Juliana Hotel Cannes. Each property is rich in design elegance and provides exceptional standard of service. As well as facilities like private health clubs, restaurant and bars, guests can book exclusive experience packages. 

Juliana Hotels works with Your Peak Revenue, an outsource revenue management agency that provides day-to-day recommendations. This ensures that the business chooses the best partners and technology ecosystem to maximize revenue and provide the best guest experience. 

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“What’s brilliant about Mews is that with all the automation, it gives our team more time to talk to guests and make sure they’re having an exceptional time at our hotels.”

Gilles Devos
General Manager, Juliana Hotel Brussels

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A payment solution that pays off

Challenge

Guests expect a simple and efficient payment experience, whether onsite or online.

Solution

Mews Payments embraces automation to eliminate manual errors, free your staff from repetitive card data entry, and provide a frictionless guess journey. Juliana Hotels use wireless Mews Terminals to securely process onsite card payments quickly, and guests can also use alternative payment methods such as Apple Pay. This connected payment ecosystem means faster payments and more accurate reporting.

Result

• 99% of card payments were automated in July 2022
• 0.12% chargeback rate (the global chargeback-to-transaction ratio was 1.52% in 2021)

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The benefits of online check-in

Challenge

Checking in every guest at reception can sometimes cause queues, particularly at popular arrival times.

Solution

Online check-in allows guests to handle the administration of check-in on their phone or laptop before they arrive, including signing any digital registration cards. This means that at the hotel they only need to pick up their key to go straight to their room, giving reception staff more time for guests who prefer a more traditional check-in experience. Online check-in also provides an upselling opportunity where guests can buy add-ons for their stay.

Result

• 26% higher ADR for guests who check in online
• 14% online check-in rate at Paris

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“Mews Marketplace is great because it allows us to create our own tech ecosystem. It’s easy to connect to the tools we need and there are no integration fees.”

Fabienne Tarry
General Manager, Juliana Hotel Cannes

Integration spotlight

Each Juliana Hotel can independently connect to any integrations on Mews Marketplace, depending on their needs. 

Juyo Analytics

Juyo Analytics is an analytics and visualization platform that helps the Juliana Hotels to maximize profitability. Customized, interactive dashboards make it easy to track performance, forecast and budget, and strategize alongside Your Peak Revenue.

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D-EDGE

Juliana Hotels use D-EDGE as a channel manager to connect to numerous leading booking sources and increase their visibility for potential guests. A two-way connection with Mews means that rates and availability are automatically kept up to date, saving time and reducing overbookings.

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Looking ahead

As Juliana Hotels joined Mews at the beginning of 2020, they are only now realizing the full benefits of Mews. Key metrics like RevPAR and occupancy are already performing strongly in 2022, and the team will continue to fine-tune their tech stack to personalize the guest journey even more. 

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If you're impressed at what these properties have achieved, why not find out what Mews could do for you?

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