Juliana Hotels combines luxury with a modern, digital guest journey
With luxury hotels in France and Belgium, Juliana Hotels use the cloud to ensure their guests have a frictionless stay.
Juliana Hotels customer story
Higher ADR
26%
When guests check-in online
YoY increase in ADR
36%
Between June 21 & 22
Online check-ins
1 in 7
At Juliana Paris
About Juliana Hotels
Juliana Hotels runs three luxury boutique hotels: the five-star Juliana Hotel Paris, the five-star Juliana Hotel Brussels, and the four-star Juliana Hotel Cannes. Each property is rich in design elegance and provides exceptional standard of service. As well as facilities like private health clubs, restaurant and bars, guests can book exclusive experience packages.
Juliana Hotels works with Your Peak Revenue, an outsource revenue management agency that provides day-to-day recommendations. This ensures that the business chooses the best partners and technology ecosystem to maximize revenue and provide the best guest experience.
“What’s brilliant about Mews is that with all the automation, it gives our team more time to talk to guests and make sure they’re having an exceptional time at our hotels.”
A payment solution that pays off
Challenge
Guests expect a simple and efficient payment experience, whether onsite or online.
Solution
Mews Payments embraces automation to eliminate manual errors, free your staff from repetitive card data entry, and provide a frictionless guess journey. Juliana Hotels use wireless Mews Terminals to securely process onsite card payments quickly, and guests can also use alternative payment methods such as Apple Pay. This connected payment ecosystem means faster payments and more accurate reporting.
Result
• 99% of card payments were automated in July 2022
• 0.12% chargeback rate (the global chargeback-to-transaction ratio was 1.52% in 2021)
The benefits of online check-in
Challenge
Checking in every guest at reception can sometimes cause queues, particularly at popular arrival times.
Solution
Online check-in allows guests to handle the administration of check-in on their phone or laptop before they arrive, including signing any digital registration cards. This means that at the hotel they only need to pick up their key to go straight to their room, giving reception staff more time for guests who prefer a more traditional check-in experience. Online check-in also provides an upselling opportunity where guests can buy add-ons for their stay.
Result
• 26% higher ADR for guests who check in online
• 14% online check-in rate at Paris
“Mews Marketplace is great because it allows us to create our own tech ecosystem. It’s easy to connect to the tools we need and there are no integration fees.”
Looking ahead
As Juliana Hotels joined Mews at the beginning of 2020, they are only now realizing the full benefits of Mews. Key metrics like RevPAR and occupancy are already performing strongly in 2022, and the team will continue to fine-tune their tech stack to personalize the guest journey even more.
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