Pluimpapaver Hotel & Glamping uses Mews to power its award-winning guest journey
Mews, an award-winning hospitality cloud, supports the Belgian independent on its journey towards a well-deserved hospitality award.
Pluimpapaver Hotel & Glamping customer story
€42
Average upsell value
44%
Guests online check-in
Zero
Chargebacks
About Pluimpapaver Hotel & Glamping
Surrounded by the greenery of Aarschot, Pluimpapaver Hotel & Glamping offers modern guest rooms and glamping tents. This welcoming enclave of upscale outdoorsiness is perfect for couples, families and city folk looking to reconnect with nature. Guests can relax in a wellness area with a hot tub and sauna or explore the surroundings using on-site bicycle rental. Offering equal doses of fresh air and community, staying at Pluimpapaver Hotel & Glamping is a charmingly bohemian and sustainable experience.
“We’re an award-winning hotel using an award-winning hospitality cloud. Even saying it feels really good. Mews has been one of the driving forces for our success, helping us hit our goals for modern and sustainable stays.”
Online check-ins powered by Mews
Challenge
When guests arrive, they want the easiest check-in experience possible. Waiting in line to register, especially during peak hours? Not an ideal start.
Solution
With Mews, Pluimpapaver Hotel & Glamping can offer the most hassle-free check-in experience. Completing the simplified user journey online reduces wait times and puts guests in control from the moment they book. Online check-ins also allow the team to leverage upselling opportunities to increase the average spend per booking.
Result
• 44% of guests check-in online
• €42 average upsell value
Award-winning digital comms
Challenge
When done right, perfecting guest messaging can increase guest loyalty, boost revenue, and ultimately achieve a higher lifetime value for guests.
Solution
With the help of Mews, Hotel & Glamping Pluimpapaver has won the 2023 tourism award in the “The best digital communication” category for the Vlaams-Brabant province. The jury cited online check-in, chat feature and online payments – powered by Mews Payments – as the strong points that ensure a seamless stay at Hotel & Glamping Pluimpapaver. With tedious tasks out of the way, the team has more time to attract new guests through beautifully curated social media channels.
Result
• 2023 Belgian Tourism Award for “The best digital communication”
A booking engine that converts
Challenge
To avoid paying commissions to channel managers, Hotel & Glamping Pluimpapaver wanted to provide their guests with an effortless way to book directly.
Solution
Hotel & Glamping Pluimpapaver uses Mews Booking Engine to lead guests through a seamless user journey. Making a reservation is easy thanks to an intuitive interface, and it’s easy to set up multiple space types so that rooms and tents can be managed and booked in the same place. The team can also upsell items like late check-out and breakfasts, boosting overall RevPAG.
Result
• 3.8% average booking conversion (3.3% is the industry average)
“The guests are our priority, so we looked for a PMS with guest-centricity at its core. While Mews is taking care of the operational tasks, we have more time and energy to focus on hospitality.”
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Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?