MAH Hotel manages multiple spaces with Mews
The Belgian hotel offers day use and co-working space and sees impressive booking conversion rates.
MAH Hotel customer story
booking engine conversion rate
8.3%
chargebacks
Zero
higher average value for direct bookings
9%
About MAH Hotel
MAH Hotel, on the outskirts of Mons, Belgium, opened in 2021 and have been with Mews since the beginning. They have a high proportion of business guests and have a setup that’s perfectly suited for remote workers. As well as their 55 rooms, there’s an onsite restaurant, bar and coworking space on the top floor.
“Mews is an exciting solution because they’re constantly releasing new features. Because they’re cloud-native, you don’t have to wait years for development or install new software every time.”
Direct booking with upsells
Challenge
MAH Hotel wanted a booking engine that would not only drive high conversions but also provide a variety of upselling options for guests.
Solution
Mews Booking Engine has a clean, intuitive user journey to encourage users to make a reservation. MAH Hotel also use the free Mews price widget so that guests can see the direct booking price compared to Booking.com and Expedia rates. It’s also simple to add bookable extras for each room, increasing the total value of the booking. For instance, when booking a room, guests can book three types of breakfast rate: adult, child and takeaway.
Result
• 8.3% booking engine conversion rate (3.3% is average for independent hotels)
• 9% higher average value for booking engine bookings (compared to channel manager)
Easy to manage day use spaces
Challenge
MAH Hotel welcomes a large number of business guests, both local and traveling through, who need to be able to book spaces for day use only.
Solution
Overnight stays, day use rooms and co-working spaces are all bookable by guests and managed in Mews Operations. Each of these use cases has a separate booking engine, allowing guests to select the right space for their needs while maximizing revenue for the hotel.
Result
• Hundreds of day use reservations created in 2022
“Mews makes it easy to manage multiple spaces, which is a necessity for modern hospitality. There’s no switching between different systems which saves our team valuable time.”
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