Capabilities
Mews Operations
The control centre for front office and back office staff with smart automation
Mews Guest Journey
A connected guest experience that’s memorable as well as modern
Mews Payments
Make every payment fast, secure and automatic
Mews Business Intelligence
Tools for better understanding your business
Mews Marketplace
Hospitality’s biggest marketplace of apps and integrations
Mews Open API
The power to easily connect your tech to Mews
By property type
The unique Finnish accommodation and activity brand combines modern hotel tech with timeless nature to create remarkable guest experiences.
Up to two hours saved per day
through automated tasks
100% automated payments for cards
38% higher ADR
for guests who check in online
“Our main reason for choosing Mews was the open API. What also instantly stood out to us about Mews was the attractiveness of the user interface, and the cloud-based factor, which allows us to access it from anywhere.”
André Henke Marques
General Manager, Northern Lights Village
Traditional check-in practices including paper registration cards are time-consuming and a hassle for front desk staff.
By using the Mews Passport Scanner, the Northern Lights Village team are able to save time, cut errors and reduce paper thanks to instant digital scanning. Guest can also check-in online and sign a digital registration card, allowing the front desk to give them a faster and more attentive welcome experience.
• 15% of guests check in online at Northern Lights Village Levi
• 38% higher ADR for guests who check in online
• 87% online check-in success rate
“Mews' automation saves a lot of manual typing by the night receptionist, who is instead now free to help out with housekeeping and cleaning. Before it used to take almost two hours to manually input guest names when we were fully booked!”
André Henke Marques
General Manager, Northern Lights Village
Northern Lights Village wanted a fully integrated payments ecosystem that would make it convenient for guests to pay how they want and easy for their team to process these payments.
With Mews Payments, every transaction is fast, secure, and automatic. Once a guest provides their payment details, the team are able to action one-click payments, whether the guest has used a card or alternative payment methods like Apple Pay and Google Pay.
• 100% of card transactions are automated
• Mews Terminals provide a fully connected payments journey
“I love how straightforward Mews is to use, especially Mews Payments. One-click payments and the charge-and-close button are awesome, and it’s great being able to filter reports to show such granular detail.”
André Henke Marques
General Manager, Northern Lights Village
Before Mews, the housekeeping team required a lot more management, including frequent updates about which room was ready to be serviced.
The Mews housekeeping app provides real-time status updates so the team know when to attend to rooms without needing to call reception. Each team member can filter to see rooms assigned to them in a clear task overview and then update each task directly on the app, which is immediately reflected in Mews Operations.
• The app is used by 29 unique users at Northern Lights Village
• Big time savings and streamlining for both housekeeping and front desk teams
• A near 50/50 split with iOS and Android usage
“The beauty of Mews is that people know where to find things, to the extent that they’re much more autonomous. Now, communication with housekeeping is just for special requests that we receive. Housekeeping supervisors go through and things just get done without us even seeing there’s a housekeeping team hard at work. It’s like magic!”
André Henke Marques
General Manager, Northern lights Village
“What really matters to me is how the team feels about the PMS. Mews is not just a tool they feel they must use, but a tool they enjoy using to make their daily tasks easier.”
André Henke Marques
General Manager, Northern Lights Village
"Moving to cloud was something I felt very strongly about. The combination of power and agility made Mews the strongest candidate as we continue our digital transformation"
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Prinz von Hessen
Germany
"The legacy PMSs haven’t moved on in the last 10 years. The decision to move to Mews was very easy because you provided what we needed and saw lots of potential too"
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harry's home
Austria, Germany, Switzerland
"By helping us to become more digital, Mews helps us to go paperless and reduce our carbon footprint"
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Mercure Hotel MOA Berlin
Germany
