Privilodges customer story

Privilodges transform their guest journey

The French aparthotel group embraces automation throughout the guest journey to give guests more choice and more power.

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Average RevPAG increase


between August 2021 and January 2022

Online check-in


at Apparthôtel Annecy

Booking engine conversion


at Lyon Lumière

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A booking engine that converts



Guests need a seamless booking journey that removes obstacles and makes it easy to book in a few simple steps, straight from the property’s website.



Privilodges use Mews Booking Engine so guests can enjoy a consistent booking journey from their website. The booking engine incorporates the brand’s logos and colors to ensure a consistent experience, and the clean interface makes it easy to select room choice and any add-ons. A pop-up widget compares live prices with leading OTAs, further encouraging guests to book direct.



• 12.5% booking engine conversion for Lyon Lumière (3.3% is the industry average)
• 9.4% booking engine conversion for Le Hüb

An automated, more flexible guest journey



Guests always arrive at the same time in the evening, causing delays when the only thing they expect is to go to their room and take a shower before coming back down to have a drink.



Online check-in and online check-out allow guests to easily take care of the admin before they arrive and before they depart. This gets guests to their room more quickly and eliminates the stress of being delayed when leaving. Guests who are more engaged, i.e. those who have booked direct, are more likely to use these options, which is another reason why Privilodges also use Mews Booking Engine.



• Above average online check-in rates: 20% at Apparthôtel Annecy Le Royal
• 34% online check-in for guests who booked direct through Mews Booking Engine

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“At Le Hüb, we really want our staff to talk with guests rather than just ask for a credit card. It is so much friendlier to greet someone at the bar and ask about their trip, and we can do that with Mews."

More payment methods, less chargebacks



Hospitality needs to adapt to changing modern payment methods while ensuring all processes are fast, secure, and suited to guest needs.



Mews Payments gives guests more ways to pay, including alternative payment methods like Apple Pay and Google Pay. High levels of security and streamlined payment authentication reduce the likelihood of credit card fraud, while automation reduces manual errors when entering payment details.



• 0.02% of chargebacks in 2021
• Activating alternative payment methods increased the booking engine conversion rate

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Integration spotlight

Each property uses a number of integrations, from distribution to facility management.


Ariane is a complete self-service platform for guests that lets them check-in and check-out in a fully automated fashion. Privilodges use Ariane’s kiosk in Annency so that guests can check-in, check-out, pick up keys and even create bookings when the front office desk is closed or busy with other guests. This contact-free journey is particularly relevant for the student demographic.


RoomChecking is a housekeeping and maintenance management tool that lets Privilodges assign tasks to staff, monitor and respond to service requests in real time, and resolve guest queries. It pulls reservation and room status data straight for Mews, and whenever their team update room status in the app or create a new task, it automatically updates in Mews too.

Looking ahead

Privilodges are well placed to benefit from changing travel habits, and will look to use more of Mews’ new long stay functionality in particular. Alongside this, the team are determined to automate the guest journey even further and encourage the adoption of Mews Guest Journey features. This way they’ll be able to provide an even more tailored and personable guest experience.

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Make it remarkable.

Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?