A 23-room hotel in Tallinn's Old Town gives its small team more time for guests, with front desk, reservations and revenue decisions in the same workflow.
Overview
Schlössle Hotel is a member of Small Luxury Hotels of the World located in Tallinn's Old Town. The property occupies 13th- and 14th-century buildings and has just 23 rooms, allowing for a hotel where every stay is individualised. Milena Mandzi, Revenue & Reservations Executive, has worked at the hotel for over 10 years. The hotel balances the character and history of its buildings with the expectations of a modern luxury traveller, offering personal service and attention to detail that make guests feel they are staying somewhere genuinely unique and authentic.
The Challenge
Before Mews, several processes required more manual work and information was more fragmented. Reservations, guest communication, payments and day-to-day front desk tasks required additional steps. For a 23-room hotel, every unnecessary administrative task matters. The team is small, and the team recognised that the more efficiently it handled operational work, the more time it could give to guests. With fewer admin steps, the team has more time to spend with guests.
The Solution
Schlössle Hotel looked for a modern PMS that was easy for the team to use, flexible enough for a boutique luxury hotel and able to connect effectively with other systems. Mews stood out for its intuitive interface and the ability to bring more of the commercial and operational setup onto one platform. By connecting revenue management to its operational platform, the hotel gets a clearer picture of what is happening in the property. Because demand for 23 rooms can change quickly with events, seasonality and market conditions, revenue management becomes part of the same workflow, allowing rate and inventory decisions to be made more efficiently.
"Mews has helped us streamline front desk processes, guest information, and day-to-day reservation management. Combined with our payment setup through Adyen, it has also made the payment process more integrated and straightforward."
The Results
- Reduced manual work and more readily available information.
- Streamlined front desk, guest information and reservation management, with a more straightforward payment process through Adyen.
- The hotel has consistently outperformed its competitive set in RevPAR.
"We have consistently outperformed our competitive set in RevPAR, demonstrating our ability to maximise revenue in a highly competitive market. With a small inventory of just 23 rooms, having the right tools and information available to make timely pricing and inventory decisions is particularly important."
Integration Spotlight
Adyen: Combined with Mews, the hotel's payment setup through Adyen makes the payment process more integrated and straightforward.
Why Mews
Mews brings front desk, guest information, reservations and revenue decisions into the same workflow, so a small team can spend its time on guests. Mews is a preferred technology partner of Small Luxury Hotels of the World.
"Most importantly, the technology supports the team rather than adding administrative work. That gives us more capacity to focus on guests, reservations, and revenue decisions."
Are you an independent luxury hotel or an SLH member? See how Mews can work for your property.