About Sun & Ski Inn and Suites
Sun & Ski Inn and Suites is an independent, leisure-focused resort located in Stowe, Vermont. With a portfolio that includes complex adjoining and interconnected suites, the property previously relied on WebRezPro, which struggled to manage multi-room inventory, reconcile accounts accurately and handle multiple OTA channels. The resort sought a modern PMS that could unify operations, provide robust reporting and enhance the guest experience, leading to the selection of Mews.
“We moved to Mews to simplify operations, and now we have more flexibility for our PMS to integrate with other hotel management systems.”
Efficient self-service without losing the human touch
Challenge
The team wanted to introduce a more streamlined check-in, giving guests a quicker, more gracious experience without the extra clicking and admin.
Solution
Sun & Ski deployed Mews Kiosk on tablets, offering guests a flexible self-check-in experience that integrated naturally into the front desk workflow. Because the kiosk is fully embedded in Mews, there were no additional integrations or operational complexity. The team checks in guests quickly while retaining oversight of reservations, payments and guest profiles. This decreased paper registration handling and led to a balance between efficiency and personal service.
Result
- 25% of guests check in via Mews Kiosk
- Average check-in time reduced to four minutes
“Guests love being checked in quickly by the team via Mews Kiosk, and staff enjoy the smoother workflow. It’s a win-win.”
Payments and guest guarantees without headaches
Challenge
Managing multiple payment types, virtual cards, deposits and VIP or comp stays created operational risks and the potential for revenue misclassification.
Solution
Sun & Ski implemented Mews Payments, allowing Expedia virtual cards to be charged on arrival rather than at confirmation. Policies were configured to clearly distinguish prepayments and cash transactions, and comp or VIP stays were properly flagged to prevent misclassification. Staff were trained on the workflows, ensuring guaranteed reservations were handled accurately and consistently, which reduced operational stress and improved confidence in revenue management.
Result
- Payments are now processed reliably and manual errors have decreased
Simplifying distribution across multiple channels
Challenge
Managing multiple OTAs with varying rate rules, seasonal policies and special offers was complex, particularly when accounting for parent/child room configurations.
Solution
Mews centralized rate and channel management for Sun & Ski, directly connecting to Booking.com and Expedia while managing Airbnb and Inntopia via SiteMinder. Rate groups were structured to accommodate base flexible rates, holiday specials, Epic Pass discounts, advance purchase offers and private vouchers. All rates, policies and restrictions are automated and pushed across all channels, removing manual tracking and ensuring consistency. Staff can monitor occupancy and revenue trends in real time, ensuring guests receive the correct rates and cancellation policies for their booking type.
Result
- Distribution is now consistent across channels
- Errors have been reduced
“Mews lets us control rates and policies without juggling spreadsheets or worrying about oversells.”
Looking ahead
Sun & Ski continues to refine reporting, analytics and integrations. Future initiatives include leveraging insights from self-service adoption, exploring further automation for guest communications and using Mews BI to support revenue optimization and upsell opportunities. Mews provides a scalable platform that grows with the property’s operational and strategic goals.
Integration spotlight
Revinate
Revinate automates guest communications, including confirmations, cancellations and post-stay messaging, triggered directly from Mews PMS. This eliminates double messaging, ensures timely communication and enhances the guest experience.
