Capabilities
Mews Operations
The control centre for front office and back office staff with smart automation
Mews Guest Journey
A connected guest experience that’s memorable as well as modern
Mews Payments
Make every payment fast, secure and automatic
Mews Business Intelligence
Tools for better understanding your business
Mews Marketplace
Hospitality’s biggest marketplace of apps and integrations
Mews Open API
The power to easily connect your tech to Mews
By property type
The boutique hostel chain frees up hours of staff time, improves guest happiness, and discovers the power of the Mews Marketplace.
98% payment automation
across all guest transactions
8% increase in RevPAB
through Revenue Management integration
Six hours saved per week
for every front of house staff
Front desk staff spent lots of time on manual tasks such as checking no-shows and cancellations, charging them accordingly. Managing and transferring multiple currencies for bookings was also difficult, and sometimes resulted in human error.
Mews automatically checks and charges non-refundables, no-shows and cancellations. Payment automation means that all bookings and payments can be centralized in the head office, while reservations and cancellations are never missed because they're processed automatically.
• 98% of payments are now automated
• Each front of house staff member saves at least six hours per week through automation
• Eliminated manual errors such as missed cancellations
• The hostels are almost entirely cashless
• Enabled a more efficient, centralized company structure
“We start our relationship with the guest much earlier now – the process is much easier than before. You can spend more time on the welcoming process instead of the check-in process.”
Albert Polo Aibar
General Manager, The Central House
Traditional check-in processes and generic guest engagement methods often focus on transactional interactions rather than meaningful ones, weakening the guest experience.
Mews Operations allows staff to be flexible and accommodating when they welcome guests. If the reception is busy, staff can take guests to a quieter area where they sit down together and check in with a tablet. It's also easy to send emails prior to arrival, leveraging pre-captured guest data and smart upselling tools to begin a more personalized, targeted guest relationship.
• Guest ratings on Booking.com have increased from 9.0 to 9.2 in Barcelona, and 9.1 to 9.3 in Marrakech
• More innovative and profitable pre-arrival upselling through Oaky, such as henna tattoos and wine tasting
• Guests are more likely to visit another hostel within the group, partly thanks to easy-to-use discount codes sent via email
“With Mews Open API, we've tried so many different things. We're doing tests and trials and our world has just expanded. Instead of paying thousands and thousands of dollars for a new integration, it’s just two days and you are up and running with a new app.”
Albert Polo Aibar
General Manager, The Central House
"It’s so easy to connect to new integrations and this helps us to keep trying things and improving our operations"
Read more
Wotels HUB Group
Portugal
"I want everyone to have Mews, because it makes our industry better"
Read more
Mola! Hostel and apartments
Spain
"Mews knows the difference between beds and rooms."
Read more
Wombat's
Austria, Germany, Hungary, United Kingdom
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