The Incline Lodge prepares for the future with Mews
The US mountain lodge uses Mews smart tech to enable their famous warm, attentive, and tech-driven hospitality.
The Incline Lodge customer story
booking engine conversion rate
10.3%
of all payments processed through Mews Payments
99%
higher RevPAR for booking engine bookings compared to OTAs
35%
About The Incline Lodge
The Incline Lodge is a newly renovated 38-room mountain lodge in Incline Village, NV, USA. Located less than a mile from the shores of Lake Tahoe, the idyllic Incline Lodge combines laid-back style and curated hospitality. While Lake Tahoe is most well-known for its winter and summer attractions, The Incline Lodge is a year-round destination full of endless opportunities for unforgettable moments with family, friends, or colleagues. Each day, they encourage their guests to live in the moment, find their flow, and make memories in one of the most magnificent places on earth.
“In our first six months with Mews, the hotel has seen tremendous results. As we focused our efforts on facilitating a seamless, technology driven guest journey supported by first-rate customer service, Mews enabled us to make significant strides in both areas. Furthermore, through constant innovation and product updates, there continues to be unlocked potential within the platform.”
3x industry standard booking conversion
Challenge
Although OTAs are helpful for increasing customer reach, they charge high amounts of commission. This makes direct bookings a much more favorable booking channel.
Solution
The Incline Lodge uses Mews Booking Engine to manage and maximize direct booking conversions. Thanks to a clear and fast guest journey, guests can reserve rooms in only a few clicks. Each room type has been configured with specific photos and descriptions so that guests know exactly what to expect.
Result
• 10.3% booking engine conversion rate (average for independent hotels is 3.3%)
• 35% higher RevPAR for booking engine bookings compared to OTAs
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One in four guests check in online
Challenge
Guest expectations are changing, with many now preferring to check themselves in to the hotel ahead of time to cut onsite admin.
Solution
Online check-in is part of Mews Guest Journey. Any time before arrival, Incline Lodge guests can check themselves in via an online portal accessible from any device with internet. This means that when guests arrive, they can be shown straight to their room, while it also provides more opportunities for upselling and engagement during the check-in. Upon reopening after their renovation, Incline Lodge guests will also have the opportunity for a contactless check-in thanks to complimentary integrations with smart lock door code systems, which communicate seamlessly with Mews.
Result
• 25% online check-in rate
• 8% higher ADR for guests who check in online
Every payment is fast and secure
Challenge
Taking and processing payments shouldn’t be something that any property – or guest – has to worry about.
Solution
Payment automation through Mews Payments eliminates manual errors and frees the Parkside Inn team from repetitive card data entry. One-click payments are convenient for guests, who can rest easy knowing that all details are fully tokenized and compliant with all regulations like PCI DSS and P2D2.
Result
• 99% of all payments processed through Mews Payments
• 0.05% chargeback rate
“We’ve been impressed at the ease of use and connectivity from payment automation to online check-in and beyond. It’s been refreshing to have a centralized platform that’s sophisticated, but also simple for our guests.”
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Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?