The Incline Lodge customer story

The Incline Lodge prepares for the future with Mews

The US mountain lodge uses Mews smart tech to enable their famous warm, attentive, and tech-driven hospitality.

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10.3% booking engine conversion rate

99% of all payments processed through Mews Payments

35% higher RevPAR for booking engine bookings compared to OTAs

About The Incline Lodge

The Incline Lodge is a newly renovated 38-room mountain lodge in Incline Village, NV, USA. Located less than a mile from the shores of Lake Tahoe, the idyllic Incline Lodge combines laid-back style and curated hospitality. While Lake Tahoe is most well-known for its winter and summer attractions, The Incline Lodge is a year-round destination full of endless opportunities for unforgettable moments with family, friends, or colleagues. Each day, they encourage their guests to live in the moment, find their flow, and make memories in one of the most magnificent places on earth.

“In our first six months with Mews, the hotel has seen tremendous results. As we focused our efforts on facilitating a seamless, technology driven guest journey supported by first-rate customer service, Mews enabled us to make significant strides in both areas. Furthermore, through constant innovation and product updates, there continues to be unlocked potential within the platform.”

Andrew Gauthier
General Manager, The Incline Lodge

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3x industry standard booking conversion

Challenge

Although OTAs are helpful for increasing customer reach, they charge high amounts of commission. This makes direct bookings a much more favorable booking channel.

Solution

The Incline Lodge uses Mews Booking Engine to manage and maximize direct booking conversions. Thanks to a clear and fast guest journey, guests can reserve rooms in only a few clicks. Each room type has been configured with specific photos and descriptions so that guests know exactly what to expect.

Result

• 10.3% booking engine conversion rate (average for independent hotels is 3.3%)
• 35% higher RevPAR for booking engine bookings compared to OTAs

The Incline Lodge prepares for the future with Mews

One in four guests check in online

Challenge

Guest expectations are changing, with many now preferring to check themselves in to the hotel ahead of time to cut onsite admin.

Solution

Online check-in is part of Mews Guest Journey. Any time before arrival, Incline Lodge guests can check themselves in via an online portal accessible from any device with internet. This means that when guests arrive, they can be shown straight to their room, while it also provides more opportunities for upselling and engagement during the check-in. Upon reopening after their renovation, Incline Lodge guests will also have the opportunity for a contactless check-in thanks to complimentary integrations with smart lock door code systems, which communicate seamlessly with Mews.

Result

• 25% online check-in rate
• 8% higher ADR for guests who check in online

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Every payment is fast and secure

Challenge

Taking and processing payments shouldn’t be something that any property – or guest – has to worry about.

Solution

Payment automation through Mews Payments eliminates manual errors and frees the Parkside Inn team from repetitive card data entry. One-click payments are convenient for guests, who can rest easy knowing that all details are fully tokenized and compliant with all regulations like PCI DSS and P2D2.

Result

• 99% of all payments processed through Mews Payments
• 0.05% chargeback rate

The Incline Lodge prepares for the future with Mews Body quote 2-50

“We’ve been impressed at the ease of use and connectivity from payment automation to online check-in and beyond. It’s been refreshing to have a centralized platform that’s sophisticated, but also simple for our guests.”

Kevin Schiesz
Vice President of Operations, The Incline Lodge

Integration spotlight

Google Hotel Search

The Incline Lodge uses Mews direct integration with Google Hotel Search, allowing them to specify which rates and rooms they’d like to distribute via Google. These rates are then featured when a customer searches for the hotel or nearby hotels on Google, linking through to the booking engine directly to drive more direct bookings.

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QuickBooks

QuickBooks is a leading accounting solution. With this integration, The Incline Lodge finance team can maintain an organized workflow with the seamless and automatic transfer of financial data from Mews into the QuickBooks platform. This makes invoicing, posting journals and revenue insight faster and simpler.

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The Incline Lodge customer story

The Incline Lodge prepares for the future with Mews

About The Incline Lodge

3x industry standard booking conversion

Challenge

Solution

Result

One in four guests check in online

Challenge

Solution

Result

Every payment is fast and secure

Challenge

Solution

Result

Integration spotlight

Google Hotel Search

QuickBooks

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Be the next success