Capabilities
Mews Operations
The control centre for front office and back office staff with smart automation
Mews Guest Journey
A connected guest experience that’s memorable as well as modern
Mews Payments
Make every payment fast, secure and automatic
Mews Business Intelligence
Tools for better understanding your business
Mews Marketplace
Hospitality’s biggest marketplace of apps and integrations
Mews Open API
The power to easily connect your tech to Mews
By property type
The Canadian aparthotel brand provides a fully digital yet personalized guest journey while maximizing profit.
Two thirds of bookings are made direct
22% higher booking value for direct bookings
30% of reservations upgrade in the booking engine
“We were looking for anything but the legacy systems on the market today. We landed on Mews because of the open API, the willingness and ability to scale and ‘bolt on' other white-label solutions.”
Matthew Opferkuch
CEO, The Laundry Rooms
While OTAs are useful for increasing guest reach, they come at a commission fee cost. Direct bookings are a more valuable channel for bookings.
The Laundry Rooms uses Mews Booking Engine so guests can easily book direct via their website. It’s easy to set up multiple rates per apartment while guests can book parking and pet fee extras. The brand also uses the Google Hotel Search integration through Mews Marketplace to boost visibility and drive more direct bookings.
• Two thirds of bookings are made directly
• 22% higher booking value for direct bookings
• 30% of reservations upgrade in the booking engine, with an average
• €55 average upsell value
• 6.1% booking engine conversion rate in Hamilton; 6.4% in Cambridge
“Mews is light years ahead in comparison to everything else we’ve seen. The core functionality is not only powerful but the UI and UX are very intuitive and user-friendly.”
Matthew Opferkuch
CEO, The Laundry Rooms
As a hybrid hospitality brand, there is no traditional reception desk at each property, but guests still need an easy way to check in, check out and ask questions.
Each site has a dedicated Guest Experience Manager who is always on call should the guest need something. Even when they are offsite, guests are able to message them for a personalized concierge experience. All check-ins are done online, and on the day of check-out, the reservation is automatically ended in the system, ensuring a completely frictionless guest stay.
• Fully digital check-in and check-out
• Seamless guest experiences
With all transactions handled digitally, The Laundry Rooms needed a reliable and secure payments solution.
Mews Payments handles transactions quickly and securely, with certification including PSI DSS and SOC 2 Type 2. Once card details are provided, payments can be actioned throughout the guest journey with a single click. Guests have the choice of using traditional cards or alternative payment methods.
• 100% of card payments automated through Mews Payments
• Apple Pay is the most commonly used payment for online check-out extras
"Mews has allowed us to efficiently scale and build on our strong brand identity. The team manages our hotels from the main office, or on our mobile devices, all powered by Mews"
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The Neighborhood Hotel
United States
"After a thorough review of PMS software, we found that Mews most adequately addressed the complex needs of the long-stay hotels. The creative and flexible solutions were unlike anything else we had ..."
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ROOST Apartment Hotel
United States
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"It was so important for us to choose a hospitality cloud that shared our vision of a tech-enabled guest journey, and Mews were the stand-out solution"
Read more
Revisn
United States
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