About Truliving Vallecas
Truliving Vallecas is a 285-apartment hybrid living property in Madrid. It runs a flex-stay model, blending short stays and extended stays of weeks to months, sitting firmly between traditional hospitality and residential living. Guests average 20 nights per stay – a new kind of customer that demands a new kind of operating model.
Mews sits at the center of that model, with PMS, Payments, Mews BI and RMS managing a complex mix of transient and long-stay inventory, recurring billing and a digital-first guest journey. Truliving Vallecas is also an active co-development partner: working directly with Mews product and engineering teams to shape the long-stay contracting, automation and payment workflows that will scale as the brand grows. Managing complexity across a hybrid short- and long-stay model.
We’re moving our entire portfolio over to Mews because we really believe in their product and we’re very happy with their customer service.
Managing complexity across a hybrid short- and long-stay model
Challenge
Running 285 apartments across a hybrid short- and long-stay model means coordinating Mews with Salesforce, Excel and a separate contracting tool. When a long-stay contract was signed, someone had to manually block the room in Mews. Contract documents were downloaded from one system and uploaded to guest profiles in another.
Solution
Mews is the central operating system behind the entire operation. Truliving Vallecas is using the newly-developed direct connection with Docusign in order to centralize and manage contracts from PMS directly.
Result
- Single operating system replacing fragmented multi-system workflows
- Eliminating manual reservation creation from signed contracts
- Space type, pricing and guest profile data updated automatically
Mews RMS drives a 20% RevPAR increase
Challenge
Pricing across both short- and long-stay channels is complex. Short-stay demand fluctuates with events, seasons and competitor rates, while long stays follow different patterns entirely. Managing rate structures manually across multiple channels left revenue on the table and placed a heavy operational burden on a lean team.
Solution
Mews RMS automated rate management across space types and channels. Rate structures were cleaned up flex and non-refundable rates are now mapped consistently, so RMS recommendations cascade correctly from base rates across all channels. D-Edge channel management keeps Mews as the single source of truth for availability, rates and restrictions. The result is a pricing engine that responds to transient demand signals in real time, without manual intervention, while the team focuses on the long-stay commercial relationships that define the property’s revenue mix.
Result
- 20% RevPAR increase (2025 vs 2026)
- Automated rate management across space types and OTA channels
- Mews as the single source of truth for rates, availability and restrictions
Mews BI brings visibility to a complex revenue mix
Challenge
Reporting for a hybrid property isn’t straightforward. Short-stay guests, long-stay residents and recurring monthly billing all contribute to revenue differently, and understanding performance across that mix requires more than a standard hotel report. Without a consolidated view, spotting trends and making informed commercial decisions meant pulling data from multiple sources and reconciling it manually.
Solution
Mews BI gives the team a single reporting layer across the entire portfolio, with the granularity to break down analysis by space type, channel, length of stay and booking source. For a property managing 20-night average stays alongside short-stay bookings, that visibility changes how decisions get made. Trends surface earlier, and distribution strategy is grounded in actual performance data. Now, Truliving’s management team has a shared view of how the property is performing, without anyone compiling a report by hand.
Result
- Unified reporting across short- and long-stay revenue streams
- Performance visibility by space type, channel and booking source
- Management reporting consolidated in one place for Truliving’s team
Payments and recurring billing for the long-stay model
Challenge
Long-stay revenue works differently from hotel revenue. Deposits need to be collected, held and refunded under contract terms that vary by property structure. For Truliving Vallecas, the mechanics of deposit handling, first-month rent collection and recurring monthly charges sit at the intersection of hospitality payments and residential finance, and most hotel payment systems aren’t built for it.
Solution
Mews Payments handles the full payment lifecycle for long-stay guests. Deposits and first-month rent are collected by card at the point of contract signature, with monthly recurring charges via Mews Payments plans. Alternative payment methods are activated for guests who prefer local options. The configuration distinguishes between different contract structures, ensuring deposits are handled correctly under each. For low-staffed apartments and future digital-key properties, the goal is to automate mandatory pre-arrival payment collection entirely before a guest receives access.
Result
- Recurring monthly rent billing
- Automated deposit and first-month collection at contract signature
- Payment configuration ready to scale across Truliving’s portfolio
A digital guest journey for long-stay guests
Challenge
A guest staying 20 nights has a fundamentally different journey than someone checking in for two. Online check-in, pre-arrival communication, access coordination and move-out flows all need to work smoothly. And at a partially unstaffed property, digital touchpoints are crucial.
Solution
Mews powers an end-to-end digital guest journey built for long stays. Pre-arrival communications go out automatically, with online check-in links that already achieve a 22% conversion rate – strong for a property type where guests often arrive with more luggage and logistics than a typical hotel guest. Mews Housekeeping manages room readiness and recurring cleaning schedules aligned to flex-stay cycles, replacing Excel-based cleaning rosters with a mobile-first workflow for the on-site team. For unstaffed properties coming online across Truliving’s portfolio, digital keys via Keynest are on the roadmap, with Mews orchestrating pre-arrival payment, online check-in and access coordination as a fully automated sequence.
Result
- 22% average online check-in rate
- Housekeeping and recurring clean schedules digitized, replacing Excel
- Digital key and fully automated arrival flow in planning for future unstaffed properties
Integration spotlight
D-Edge
Channel management at this scale and complexity needs a reliable distribution layer. D-Edge keeps rates, availability and restrictions synchronized across OTA and direct channels with Mews as the single source of truth, ensuring Mews RMS pricing decisions reach every channel in real time, without manual re-entry.