From easy payments to higher RevPAG, Village by BOA prospers with Mews
These premium aparthotels in Porto rely on Mews to drive their vision of personalized hospitality.
Village by BOA customer story
0.01%
chargeback rate
€73
average added booking value through Mews Booking Engine
7
integrations that simplify aparthotel management
About Village by BOA
Village by BOA is a collection of forty premium aparthotels in Porto spread across five beautifully restored buildings in the iconic Bairro do Silva. Ranging from spacious studios to specialized one or two-bedroom apartments, each home offers a fully equipped kitchen, spacious living area and a Smart TV, along with working desks and high-speed Wi-Fi for digital nomads. Guests can also enjoy concierge services, an onsite fitness center, a deli market and exclusive event space.
“Mews supports our vision of premium hospitality that’s powered by a seamless and personalized guest journey. Automation, flexibility, efficiency – all of it leads to impressive results and happier guests.”
Mews Booking Engine drives higher RevPAG
Challenge
Village by BOA aims to redefine hospitality with their carefully curated spaces and experiences. But was there a way to capture more revenue by offering equally bespoke services ahead of the arrival?
Solution
Upselling through Mews Booking Engine helped the Village team to unlock more RevPAG (revenue per available guest). Guests can add options including vouchers for exclusive shopping experiences or homemade Portuguese breakfast baskets, delivered to their front door every morning. Since Mews Booking Engine is mobile-first and seamlessly integrated with the website, Village by Boa can easily drive more revenue while ensuring impeccable stays.
Result
- €73 average added value per reservation
- Higher RevPAG
More secure, automated transactions with Mews Payments
Challenge
Village by BOA needed an integrated payment system that seamlessly weaves into other products, from reservation management to guest services like online check-in.
Solution
Mews Payments enabled Village by BOA to diminish lost revenue tied to bookings made with invalid credit cards, which normally turned into unpaid no-shows. Now, they can cancel those bookings and put the beds back on the market. Operationally, Mews Payments drastically reduces human error that comes with typing in numbers into the terminal or manual reconciliation. The team also enjoys notable time savings for accounting closures.
Result
- 6.27% alternative payments rate via ApplePay and GooglePay
- 0.01% chargeback rate (travel industry average is 0.5%)
Stellar performance across the board
Challenge
Running aparthotels is complex and requires an agile property management system that can meet the needs of guests and staff while ensuring profitability.
Solution
Mews Hospitality Cloud helps Village by BOA to streamline and centralize many of their operations, contributing to impressive results across the board. The intuitive Mews Booking Engine makes it easy for guests to book, reducing the amount lost through OTA commission. All inventory is updated immediately and setting up different room rates and bookable extras is simple and fast.
Result
- Staff can work smarter, not harder
“Mews made our complex aparthotel operations infinitely easier. Our team loves that it’s cloud-native and they can access it from anywhere.”
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Make it remarkable.
Ready to take the first step towards a more efficient, flexible, guest-centric approach to hospitality?