30 October 2023

The Gotham Hotel switches to Mews to unlock more revenue and personalized stays

The independently owned, family-operated 67-room Midtown Manhattan boutique hotel opted for Mews to unlock more revenue and operational efficiency. 

[NEW YORK – 30th of October] Mews, a leader in hospitality technology, has been selected by The Gotham Hotel to manage their upscale rooms and suites while catering to the needs of the luxury traveler. 


The Gotham Hotel occupies a slender, high-rise structure once home to the famous Gotham Book Mart bookstore, which inspired the hotel's name. Located in Midtown East, the hotel's communal terraces, larger-than-life rooms, and suites with private balconies were all designed to reflect New York City sophistication. 

"Our previous PMS was very limited in terms of reporting. We wanted access to guest analytics in order to understand travel habits," said Dante Fowler, Assistant General Manager at The Gotham Hotel. "With Mews, we'll finally be able to get that info and start unlocking more revenue. Our goal is to become more organized and operationally successful." 

"With their ambitious vision to personalize every service, The Gotham Hotel shows just how much technology can add to the guests' stay while empowering teams to work more efficiently," said Matt Welle, Mews CEO. "It will be exciting to watch them discover new avenues of revenue, boosting their performance to a whole new level." 

Unlimited connectivity was another deciding factor in choosing Mews. The Gotham Hotel team relies on integrations such as QuickBooks and Canary Technologies to ensure a smooth operational flow. In the boutique segment, elevating personable service is key to ensuring loyalty – from addressing guests by name to offering preferential check-in and complimentary upgrades. 

"Switching PMS wasn't as hard as we expected. Even as we're heading into the busy season, we managed to avoid any interruptions in service," added Dante Fowler, Assistant General Manager at The Gotham Hotel. "Our favorite part is the ease of access from anywhere, clear functionalities and the ability to train staff easily." 

The Gotham Hotel is getting ready to launch the deployment – the team is expecting to fully transition to Mews by October 1st. 

About Mews 

Mews is the leading platform for the new era of hospitality. Powering over 3,500 properties across more than 80 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include Accor, Generator-Freehand, The Strawberry Group, The Social Hub, Life House and Airelles. Mews was named the World's Best Hotel PMS Provider (2023) and World's Best Independent Hotel PMS Provider (2022, 2023) by World Travel Tech Awards and Best Place to Work in Hotel Tech (2021, 2022) by Hotel Tech Report. The company has offices in Europe, the United States and Australia. 

About The Gotham Hotel

Built in 2010, the Gotham Hotel on 46th Street shares a historic bond with New York City that rivals those of the city’s oldest hotels. Named in homage to the Gotham Book Mart, the hotel was constructed at the landmark bookstore’s final location when it closed after over 85 years as a staple of the New York City literary scene. Like its namesake, the Gotham Hotel is independent and family-owned with a focus on service and a true boutique hospitality. As a nod to its predecessor, the Gotham Hotel rooms and suites include titles from the old Gotham Book Mart. Pick up one of the books in your room and thumb through its pages for a glimpse of the Gotham story.