PURPOSE

DESCRIPTION

PROCESSED DATA

LEGAL BASIS

Account registration and its usage and management

When you, as an employee or another authorized user of Mews services, create an account on the Mews Platform, and use and manage this account.

• Identification details (name,surname),

Contract performance between Mews and its customer or business partner.

Management of Mews's contractual relationships

When you or your organization engage with us as a customer, partner, advisor, or in a similar capacity, we may process your personal data for the purpose of effectively managing and maintaining our contractual relationship.

• Identification details (name, surname),
• Contact details, such as address, phone number, e-mail address,
• Information about the company you work for and your work position.

Provision of customer service and support

When you use our services or contact our support team for assistance, we process your personal data necessary to provide you with service or handle your request. We use a chatbot as a first line of support on our website, managing phone calls and messages. More complex tasks are managed by our customer support team.

Contract performance between Mews and its customer.

Registration on and use of Mews Guest Portal

When you create an account in the Mews Guest Portal, to check in, check out, and use and manage your account.

Contract performance.

RoomKey Application

When you, as a guest, use our Mews mobile application called RoomKey, which is designed to open the door of your accommodation.

• Identification details (name andsurname),

• Contact details (phone number, e- mail address),

• Information about your stay (hotel, dates, room),

• Technical details of your device,

• Information about use of online key.

Contract performance.

When you, as an employee or other personnel of a

Mews customer or business partner, access the training materials on how to use Mews products within Mews University.

• Identification details, such as name, surname, and e-mail address,

• Authentication credentials for use of the service, such as username,

• Viewing/training completion history.

Contract performance.

Demo booking

Pre-contractual relationship.

Improvement of our services and products

We process your data to improve our services / products and to provide you with the best possible user and customer experience.

• Identification details (name, surname),

• Contact details, such as address, phone number, e-mail address,

• Content of your feedback and your ideas share with us by various means,

• Information about usage of our services / products,

• Additional communication between you and us about provided feedback or ideas.

Our legitimate interest to improve our products and services and to provide you with the best customer and user experience.

Product testing

Customer KYC verification

When you, as a representative or ultimate beneficial owner of a Mews customer, undergo the KYC (Know Your Customer) process mandated by legislation, and provide the required data to Mews or payment processing providers.

• Identification data (name, surname, date of birth),

• Contact data, such as personal address, phone number, e-mail address, job title/position, citizenship,

• Identification documents such as passports, ID cards, driver's license, proof of address documents,

• Company ownership information (UBO identification),

• Screening of individuals related to the company against sanctions list, adverse media and whether the individual is a politically exposed person.

• Contract performance

between Mews and its customer, or

• Our legitimate interest to verify our customer's identity.

When you, as a client or a prospect, have an audio or video call with us, we record the call for the purposes of our services enhancement, internal training, business intelligence, and note-taking. You will be informed about the recording at the beginning of the call. If you do not wish the call to be recorded, you may contact us through alternative methods. 

• Identification details (name, surname),

• Contact details, such as address, phone number, e-mail address,

• Information about the company you work for and your work position,

• Video/voice recordings of you (recorded expressions of a personal nature),

• Any further information you share with us.

• Your consent, or

• Our legitimate

  interest to improve our services, provide customer support and keep the respective evidence.

Defending our rights and claims

When you make a legal claim against us, or when we need to protect our rights through legal or other means, we process your data.

• Identification details (name, surname),

• Contact details, such as address, phone number, e-mail address,

• Content of our communication and contractual arrangements,

• Any other information provided to us throughout our relationship and necessary to defend our rights or against the claims.

Our legitimate interest in defending itself against claims, as well as when Mews has a legal obligation to do so as the law prescribes, or as part of contract fulfilment.

Fulfilment of legal obligations

We process your data within the scope as required by applicable legislation.

Fulfilment of legal obligations imposed upon Mews arising from applicable legislation.

Provision of hotel services

When you, as a hotel guest, purchase accommodation and other services from Mews, which acts as a reseller for hotels.

• Contact details, such as address, phone number, e-mail address,

• Information about your

  reservations/orders (including past reservations/orders),

• Payment information (including credit/debit card information),

• ID/passport (if you've reserved/ordered accommodation services),

• Guests' preferences,

• Hotel's services details,

• Location data (city),

• Identification details (name, surname).

• Contract performance,

  or

• Pre- contractual

  relationship.

PURPOSE

DESCRIPTION

LEGAL BASIS

Direct marketing and promotion

Mews will use your data for its own marketing purposes, i.e., if you sign up for our newsletter or other marketing communication, which may, according to your past preferences, be of interest to you.

In certain cases we may use third parties or publicly accessible information to enhance our data for marketing purposes.

• Consent, or

• Our legitimate

  interest in providing you with direct marketing and in promoting. Mews products and services.

Event and webinar attendance

If you sign up for our events or webinars, we will process your data.

We process your data to enable you to attend the respective event / webinar based on contract with you or your company.

Third-party marketing

We may provide you with advertising and marketing materials of other parties via e-mail address or by different means.

•Identification details (name, surname),

•Contact details, such as address, phone number, e-mail address,

•Information about newsletters you signed up for and

Your consent. your preferences

regarding marketing communication (if any),

•Information about the company you work for and your work position.

Website browsing

We process several details about you through cookies. More information about scope of data and means of processing for this purpose can be found in
our Cookie Policy.

• Our legitimate

  interest to operate Mews website, or

• Your consent.

PURPOSE

DESCRIPTION

PROCESSED DATA

If you apply for any open job positions at Mews, we will process personal data you

provide to us

for the purposes of evaluating your suitability for any of our open positions.

• Identification details (name, surname),

• Contact details, such as address, phone number, e-mail address,

• Information from your CV, Cover Letter about your past positions, qualifications, etc.,

• Any further information you share with us during the recruitment process.

• Our legitimate interest to find the right candidate for the position, or

• Based on pre- contractual

  relationship with you.

Interview recording

• Identification details (name, surname),

• Information about your past positions and qualifications,

• The company you work for and your work positYionu,r consent.

• Video/voice recordings of you (recorded expressions of a personal nature),

• Any further information you share with us during the interview.

Pre-employment screening

• Legitimate interest to find theright candidate for the position, or

• Based on pre- contractualrelationship with you, or

• In certain cases when lawrequires us to do so.

Database of job

We may keep your CV in our internal database in order to consider you for future job positions at Mews.

• Identification details (name, surname),

• Contact details, such as address, phone number,
  e - m aY i ol au dr cd or en s s s e, n t .

• Information from your CV, Cover Letter about your past positions, qualifications, etc.

I. Your rights under General Data Protection Regulation GDPR ("GDPR") and UK Data Protection Act

Right of access

You are entitled to be informed about what personal data Mews processes about you, for what purposes, and who are the recipients of your personal data.

Right to rectification

You have a right for any of your incomplete, inaccurate, or out-of- date personal data to be rectified.

Right to erasure ("right to be forgotten")

You are entitled to the erasure of certain personal data that we have collected and processed about you.

Right to restrict processing

In given cases such as when we process inaccurate personal data about you, or you deem the processing as no longer necessary, you may ask for a restriction of the processing.

Right to data portability

You have a right to receive personal data you provide us with in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.

Right to object

You are entitled to object, on grounds relating to your particular situation, at any time to the processing of personal data that concerns you and is carried out in the public interest or for the purposes of legitimate interests pursued by Mews, including profiling.

Right to withdraw consent

If your data is processed based on your consent, you are entitled to withdraw such consent at any time. Kindly note that the withdrawal of your consent will not affect the lawfulness of processing based on your consent before its withdrawal.

Right to opt-out

You are entitled to opt out from data processing, whenever Mews processes your data based on legitimate interest. You can exercise this right in accordance with the opt-out rules described in each marketing e-mail or other form of communication via the unsubscribe option in the footer of every e-mail, via changing the settings of your user account or by directly contacting Mews.

Right to not be subject to automated decision making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision: (a) is necessary for entering into, or performance of, a contract between you and Mews (b) is authorized by law and the law lays down suitable measures to safeguard your rights and freedoms and legitimate interests; or (c) is based on your explicit consent. Mews does not make decisions based solely on automated processing that would have significant effects for Mews user. For completeness, Mews uses cookies and similar technologies the use of which may amount to profiling. For information on how to withdraw your consent for the use of cookies or disable cookies, please read our Cookie Policy.

Right to file a complaint

If you wish to file a complaint in regard to the processing of your personal data by Mews, please contact our DPO via this
Webform who will undertake to resolve the issue. You also have the right to lodge a complaint with our supervisory authority seated in Netherlands Autoriteit Persoonsgegevens (https://autoriteitpersoonsgegevens.nl/nl), or with the supervisory authority of the particular affiliate (for contact details please see: https://edpb.europa.eu/about-edpb/board/members_en).

II. Your rights under California Consumer Privacy Act of 2018 ("CCPA")

Right to notice

You have the right to be informed about how your personal information will be used.

Right of access

You are entitled to be informed about what personal data Mews processes about you, for what purposes and who are the recipients of your personal data.

Right to correct inaccurate personal information

You may ask Mews to correct inaccurate information that Mews has about you.

Right to limit use of sensitive personal information

You can direct Mews to only use your sensitive personal information for limited purposes, such as providing you with the services you requested.

Right to opt-out of sale or sharing

You may request Mews to stop selling or sharing your personal information ("opt-out"), including via a user-enabled global privacy control. Mews does not intend to sell your personal information, however, as we may process your data via cookies and such 

Right to request deletion

You are entitled to the erasure of certain personal data that we have collected and processed about you.

Right to receive equal services

You have a right to not be discriminated against even if you exercise any of your CCPA rights.

Right to notice

You have the right to be informed about how your personal information will be used.

Right of individual access

You are entitled to be informed about the existence, use and disclosure of your personal information by Mews and to access such personal information.

Accuracy of personal information

You are entitled to challenge the accuracy and completeness of your personal information used by Mews and have it amended as appropriate in case such information is not accurate, complete, and up to date as necessary for the purposes for which it is used.

Challenging compliance

You are entitled to challenge our compliance with the principles of PIPEDA and we shall thoroughly investigate your complaint by assessing it and cooperating with you to ensure its timely resolution.

IV.Act Respecting the Protection of Personal Information in the Private Sector ("Québec Act")

Information notice

Your personal information may be subject to communication outside of Québec. Mews established and implemented governance policies and practices which help us with our commitment to protect your personal information and you can find more information in our Platform Documentation.

Automated decision- making notice

Mews must inform you of any decision it makes about you exclusively on an automated processing of your personal information no later than at the time you will be informed of the decision itself.
Mews must inform you, upon your request, of:

• the personal information used to render the decision;

• the reasons and the principal factors and parameters that led to

  the decision; and

• your right to have the personal information used to render the decision corrected.

  In addition, you can submit your observations in respect to the decision at privacy@mews.com.

Right to request information about data processing

You are entitled to request information about what personal information Mews collected from you and how it is used.

Right of access

You are entitled to submit a written request to obtain confirmation that Mews holds any file containing your personal data and to have such personal information communicated.

Right to rectification

You are entitled to submit a written request to rectify your personal information if it is inaccurate, incomplete, or equivocal, or if collecting, disclosing, or keeping it is not authorized by law.

Right to data portability

You are entitled to have your computerized personal information which were not created or derived from your personal information communicated to another organization in a structured, commonly used technical format.

Right to erasure ("right to be forgotten")

You are entitled to ask Mews to stop disseminating your personal information or to de-index any hyperlink attached to their name that provides access to your personal information which is unlawful or causes serious harm to your reputation or privacy.

Right to withdraw consent

You are entitled to withdraw your consent to the use of your personal information.