Altek is the AI inquiry conversion engine for hotels. Most tools answer the guest email. Altek does the work behind the answer, in Mews.
Its AI email assistant reads each guest email in 100+ languages, pulls live availability, rates and reservation details from your Mews property, and updates Mews directly from the inbox: creating, modifying and cancelling reservations, adding guest notes, attaching payment links. It books restaurant tables and spa treatments from the same email thread.
Front desk, booking and central reservations approve in about 30 seconds, instead of 5 to 15 minutes across four or five systems. Every action waits for a person, with an audit trail.
Altek works 24/7, so inquiries don't sit overnight and bookings don't move on. Replies are written to convert, from patterns across 2M+ inquiries, and Altek follows up when a thread goes quiet.
Beyond email: chatbot, WhatsApp and phone on live Mews data.
75% less time on guest email. 100+ hotels, 8 countries.
Top integration features:
- Reservations — create, modify and cancel reservations in Mews directly from the guest email thread, on approval
- Availability and rates — live availability, rates and restrictions pulled from Mews on every reply
- Guest profiles — profile lookup and notes written back to Mews
- Payments — payment requests and links generated through Mews and attached to the reply
- Multi-property — one inbox across every Mews property in the group, for central reservations teams
