BNO Service
BNO Service is an operations and workforce management platform for hotels, resorts, and other accommodation providers.
Overview
Through its direct integration with Mews, BNO Service transforms reservation, unit, and product data into actionable operational workflows. The platform helps properties plan and manage cleaning, housekeeping, maintenance, and other service tasks from a centralized system.
Features
- Assignments can be created automatically from Mews products and reservation data or manually by the operations team.
- Managers can plan upcoming operations, assign employees and teams, select a team leader, and monitor the progress of each assignment through the BNO Service mobile app.
- Completed work provides the basis for operational reporting, working-time records, labor-cost calculations, and profitability analysis.
Supported Workflows
- Unit management
- Cleaning setup
- Standard times
- Checklists
- Mews product automation
- Staffing and employee working time
- Payroll preparation
- Reporting
- Internal messaging
- Operational profitability
Key Benefits
- Direct integration with the Mews Connector API.
- Automatic operational assignments based on Mews products and reservation data.
- Central planning of cleaning, housekeeping, maintenance, and service operations.
- Employee and team staffing with designated team leaders.
- Mobile workflow for employees and operational teams.
- Digital checklists and task documentation.
- Working-time and labor-cost tracking.
- Payroll export preparation.
- Revenue, labor-cost, and contribution-margin analysis per assignment.
- Operational reporting and follow-up.
- Scalable multi-property and multi-company architecture.
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