Every slow reply to a guest message is a booking lost to an OTA reservation. Brixa answers WhatsApp, Instagram, and website conversations the way a good reservations agent would: it detects the guest's language, qualifies the travel group, and responds in seconds, at any hour. On the hotel's own site, the Brixa Concierge chat widget gives visitors the same sales agent, turning website traffic into booking conversations. Proposals are built from live Mews data — availability, rates, and stay restrictions at quoting time, with room photos from the property's Mews image library — so every option offered is genuinely bookable at the current price. Staff can review, edit, or take over any conversation. When the guest accepts, the reservation appears in Mews automatically: guest profile matched or created, all rooms in one grouped Optional booking with a release deadline, special requests included as notes. Staff confirm in Mews as usual, and Brixa keeps the conversation in step — including releasing the hold if the guest cancels. Returning guests are recognized too: Brixa finds their existing booking by confirmation number and verifies their surname before discussing details. Setup is nearly automatic: connect the property's Mews token, and Brixa reads and maps room categories, photos, rates, and policies on its own — a short review of the matches, and the property is ready to sell, with nothing to maintain in two places. Brixa writes only the reservations and profiles it creates; prices, configuration, payments, and billing stay entirely in Mews.
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