ChatLab is an AI concierge for your hotel that works 24/7 across your key guest communication channels: your website, WhatsApp, and even your hotel phone line.
It answers guest questions about your hotel, rooms, amenities, services, policies and local information — and can also use live data from your Mews PMS to help guests with room availability, prices and reservation details.
You train it once on your own content — website pages, documents, PDFs, Word, Excel and Q&A — and it can instantly support guests in 80+ languages, with no coding required.
With the Mews integration, ChatLab can pull real-time information directly from your PMS, so guests receive accurate answers without your team having to update information manually.
What guests can do
- Ask questions about your hotel on your website, WhatsApp or by phone
- Check real-time room availability for selected dates and number of guests
- See live prices and rates pulled directly from Mews, including rate-included products such as breakfast
- Browse room and apartment categories with descriptions and photos
- Look up an existing reservation and get relevant reservation details
- Continue directly to booking via a deep link into your Mews Booking Engine
ChatLab helps your hotel answer more guest questions automatically — before, during and after the stay — across web, messaging and voice.
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