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Enso Connect

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Enso Connect


A single platform boutique hotels need to automate, personalize and monetize guest interactions and elevate guest experience, Powered by AI.


Enso Connect is a dynamic guest experience platform for boutique hotels that seamlessly plugs into Mews and helps personalize and monetize interactions all along the guest journey.

From upsells, guidebooks, smart lock-connected contactless check-in, white-labeled guest verification, AI-driven multi-channel messaging, and more, Enso Connect navigates guests through an effortless digital journey.

With “If this then that” capabilities, Enso Connect is the Zapier of hospitality. We connect all the tools you already love and use, allowing you to better manage the operational complexity of a scaling hospitality business, while increasing profit per guest.

Enso-connected hoteliers can:

- Efficiently engage with guests by automating up to 80% of communications through an AI Unified Inbox, integrating email, SMS, WhatsApp and Airbnb messages.

- Save time and reduce questions asked with EnsoAI and digital guidebooks

- Increase revenue with upsells and fees

- Know and trust their guests with white-labeled guest verification tools

- Create a streamlined step by step check-in experience with or without smart locks

- Build and showcase their brand

- And boost repeat business by collecting guest data for personalized communications

All this while providing guests with a smooth digital experience they expect and love. No need to install any apps.

Enso Connect’s [Boarding Pass](https://ensoconnect.com/boarding-pass/), the first [Apple Wallet-compatible](https://ensoconnect.com/apple-wallet/) guest portal, digitally navigates guests throughout the entire journey, from inquiry to checkout. It’s a super app, customizable by property, channel, travel reasons, and more, allowing travelers to instantly access anything they need for a great stay in one link.

Key Features

- AI Unified Inbox

- Boarding Pass Guest Web App

- Online Check-in

- Guest Verification

- Guest Data Collection

- Digital Contracts

- Security Deposit, Damage Waiver and Fees

- Custom Upsells, Affiliate Links and Local Services

- Digital Guidebooks

- Smart Locks and Sensors Management

- Custom Automations and Workflows



“[Go-to Dashboard for Guest Experiences and Upsell] (https://ensoconnect.com/case-study-guest-experience-tech-roi-urban-stay/)”

“We spend less time responding to guest messages or pushing upsells. The app provides guests the answers they’re looking for and the ancillary services we offer. We’ve found a reduction in time spent servicing guests and an increase in revenue from upsells on the Boarding Pass.”

Josh Reed, Owner, Urban Stay