A hotel front desk can’t always pick up the phone. Overnight, during a check in rush, or when someone’s dealing with a guest at the desk, calls go unanswered and bookings walk away. ExpoCall is an AI receptionist for hotels that answers those calls and the chat on your website, using Mews as the live source for rooms and rates.
The hotel decides when the voice agent steps in. You divert calls to it out of hours, when the desk is busy, or all day, and it only picks up when you want it to. When it does, it checks real time availability and pricing through the Mews Connector API and quotes them to the caller. It then creates the guest profile and books the reservation directly in Mews. If the caller needs a person, or is asking about an existing booking, it transfers them to your team. The agents don’t look up or change existing reservations, and that’s deliberate, because a public facing phone line shouldn’t be able to dig into booking details.
The webchat agent sits on the hotel website and answers guest questions around the clock using live Mews availability and pricing. It can show room images, and when a guest is ready to book it sends them to your Mews booking page with their dates and room type already filled in.
Both agents train automatically on the hotel’s own website information, retrain as often as once an hour, and handle everyday questions about check in and out, parking, WiFi, dining and the local area, in multiple languages.
Managers get a Client Insight Portal with full voice and webchat transcripts and response scoring, so you can see how every interaction went. They can edit what the agents have learned, and any facts added manually need approval before they’re accepted. The webchat button style can be changed remotely, or the agent hidden, without touching your website.
For hotel groups, a single Mews token can cover all the properties. ExpoCall doesn’t process payments. Payment and confirmation follow the hotel’s own Mews settings.
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