Guestway is an all-in-one guest experience and operations platform that integrates directly with Mews to help you communicate smarter, operate leaner, and grow faster. Purpose-built by property managers, Guestway gives your team the tools to deliver exceptional stays while putting daily operations on autopilot.
Guest Journey - Deliver seamless stays from booking to checkout.
1.Unified AI Inbox: Consolidate all guest messages from OTAs, WhatsApp, email, and your direct booking website into a single, collaborative inbox powered by AI.
2.Automations : Send personalized messages triggered by conditions like length of stay, booking lead time, or channel. Deliver the right communication at the right moment, from booking confirmation to check-in instructions and post-stay follow-up.
3.Guest App: A personalized web app generated for every reservation, giving guests everything they need in one place:
ID verification, access codes, house guides, upsells, and IoT controls for lights and climate.
4.Review Center: Track property performance and respond to guest reviews efficiently from one centralized dashboard.
Smart Operations - Put your daily operations on autopilot.
1.Multi-Calendar View: Manage all listings and reservations in one clear, consolidated calendar.
2.IoT Integrations: Control smart locks and climate systems from a single platform.
3.Cleaning Management: Automate scheduling, reduce errors, and keep housekeeping teams in sync in real time.
4.AI Operations Center (coming soon): Proactively detect, prevent, and resolve operational issues before they impact the guest experience.
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