Guestway

GuestWay is an all-in-one guest management platform that connects property management systems, smart locks, and messaging channels into a single workspace. Operators manage every aspect of a guest's stay — from pre-check-in to checkout — without switching between tools. Managing short-term rentals and hospitality operations often means juggling a dozen disconnected tools: a PMS for reservations, a separate app for smart locks, another for guest messaging, and yet another for coordinating the guest journey. GuestWay brings all of these into one unified platform. The integration with Mews synchronizes reservations, guest profiles, resource categories, and availability blocks bidirectionally. When a reservation is created or updated in Mews, GuestWay automatically reflects the change and can trigger guest journey workflows — such as sending a pre-check-in form, issuing smart lock access codes, or delivering arrival instructions through the unified inbox. Guest profile updates flow back to Mews, and operators can perform check-ins directly from GuestWay. With a unified inbox, operators see all guest communication — across SMS, email, WhatsApp, and other messaging channels — in one place, tied directly to the reservation. Smart lock integrations allow automatic access code generation and revocation based on check-in and checkout times. The guest journey builder lets operators design automated touchpoints: pre-arrival forms, welcome messages, upsell opportunities, and review requests. GuestWay integrates with a wide range of property management systems, smart lock providers, and communication platforms, giving operators the flexibility to keep their existing tools while managing everything from a single dashboard.