Hello Hotel is a cloud phone system and guest messaging platform for boutique and independent hotels in the United States. It replaces aging hotel phone systems and scattered messaging tools with one shared business number for calls and texts, a unified inbox where every guest conversation lives in one thread, and live Mews data on every interaction.
The Mews integration uses the Connector API for real-time, two-way sync. Guest profiles flow from Mews into Hello Hotel automatically, and contact edits, guest notes, and reservation notes made in Hello Hotel write straight back to Mews. Every conversation shows the guest's stay dates, room number, reservation status, booking source (Direct, Booking.com, Airbnb, Expedia, Vrbo, and others), and stay history, so your team never switches to the PMS to look something up. Reservation data drives status labels (Arriving, In-House, Departing, Future, Past), repeat-guest indicators, and inbox filters for the guests arriving, in-house, or departing today. Duplicate guest profiles are flagged and can be merged from Hello Hotel with the merge applied in Mews, and when a phone number changes hands between reservations, Hello Hotel reassigns it before any automated message goes out. Mews remains the system of record for all reservation and payment data.
When the Mews guest portal is active, Hello Hotel generates one-tap magic check-in and digital key links and drops them into automated messages, so guests get what they need without anyone on the team looking it up.
The phone system covers the whole front desk: multi-step team routing, a calling tree, spam screening, call recording, voicemail with automatic transcription, and support for physical SIP desk phones with staff extensions. Guests reach you by call, text, or the embeddable web chat widget on your site, and every channel lands in the same shared inbox. Web chat can also search live Mews availability and show rooms with images, rates, and a direct booking link, with rates matched to the booking engine you specify.
An automation engine sends pre-arrival, in-stay, and post-stay messages based on reservation events, including new reservations, status changes, upcoming check-in and check-out, completed online check-in, and checkout. Workflows can text a guest a question and branch on the answer, add tags and internal notes, send automated email from your own address, and fire webhooks to other systems.
Hello Hotel's AI is built for hospitality. In the shared inbox, AI Assist drafts replies from live guest and reservation context, answers real-time availability questions when connected to a Mews bookable service, and summarizes calls, and a person reviews and sends every message. In web chat, an optional AI mode answers website visitors directly from your property's knowledge base, with a "Talk to a human" option always available. Front desk and guest services teams use Hello Hotel on web, iOS, and Android to bring every call, text, voicemail, and chat into one workspace built on a real-time Mews integration.
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