Hello Hotel is a cloud-based phone and messaging platform designed for hotel operations. It connects voice calls and guest messaging with live PMS data from Mews, allowing staff to identify callers and view relevant guest context without switching systems. The integration with Mews uses the Connector API to read customer and reservation data in a read-only manner. Customer profiles are synchronized to support caller identification and basic guest context during inbound calls. Reservation data is retrieved to determine whether a caller is a current, upcoming, or recent guest, including stay dates and status. Hello Hotel does not create, update, or modify data in Mews. It does not access financial, billing, or payment information. The integration does not use webhooks or real-time events and relies on scheduled polling at defined intervals. The product is intended for front desk and guest services teams who handle inbound calls and messages. By combining telephony with PMS context, Hello Hotel helps staff respond more efficiently and consistently while keeping Mews as the system of record.
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