ResaVoice is a voice AI phone agent that answers a hotel's incoming calls and books directly into Mews, with no hold music, no callback, and no missed reservation.
It quotes live availability and an authoritative price, then creates the confirmed booking on the call, integrated through the Mews Connector API.
Problem
Many hotel calls go unanswered outside front desk hours, or reach a human who has to put the caller on hold to check availability.
ResaVoice removes that friction: the agent reads the property's real-time availability, rates and cancellation policies straight from Mews, quotes the guest an authoritative total, and creates the reservation, all within a single phone call.
Integration approach
The integration is read heavy and write light.
Property configuration (room categories, rates, age categories, extras, cancellation policies) is fetched once per session and cached for roughly ten minutes, keeping call frequency low and well within Mews' rate limits.
Per call operations, meaning availability, pricing, and the reservation write, are scoped tightly to the guest's requested stay window.
Every reservation carries a unique identifier so a retry never creates a duplicate booking, and guests are deduplicated by email before a new customer profile is created.
Value for hotels
For the hotel, ResaVoice turns every phone call into a potential direct booking, captured the moment the guest is ready to book, with no manual data entry and no delay between quote and confirmation in Mews.
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