smartiz.ai is an agentic AI platform that runs hotel guest communication and operations end-to-end over WhatsApp. Integrated with Mews, it autonomously handles the full guest journey - from booking to post-stay - and coordinates internal tasks across front office, housekeeping, and F&B. Unlike chatbots or scripted messaging tools, smartiz.ai deploys autonomous AI agents that read context from Mews in real time, make decisions, and take action. The agents interpret each reservation, anticipate guest needs, trigger the right workflows, and adapt when circumstances change - all without predefined scripts or manual intervention. smartiz.ai pulls reservations, guest profiles, resources and messages details directly from the Mews Connector API. Guests interact exclusively through the channel they already use: WhatsApp. WhatsApp is the primary communication layer. smartiz.ai manages booking confirmations, pre-arrival information, digital check-in, ID and payment collection, in-stay requests, upsell offers, late check-out, review requests, and post-stay follow-up - all as a natural conversation in the guest's language, 24/7. No app download, no portal, no email threads. End-to-end agentic operations extend beyond guest messaging. smartiz.ai's agents dispatch tasks to the relevant teams, handle exceptions, and escalate to staff only when human judgment is required. Properties retain full oversight through a supervision console where every agent decision can be reviewed, adjusted, or taken over. Properties using smartiz.ai with Mews typically see measurable gains in direct upsell revenue, faster response times, reduced front-desk workload, and higher guest satisfaction scores, while keeping a lean operational footprint.
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