True Omni + Mews: Smart Connected Hospitality
Overview
True Omni and Mews are redefining what it means to manage and engage guests. By combining Mews' powerful Property Management System (PMS) with Omni's on-property engagement platform, hotels and resorts can deliver a fully connected experience from pre-arrival to check-out while unlocking new operational and revenue efficiencies.
Core Features in Action
- Self-Service Check-In/Out: Guests can check in using Nexi Kiosks linked directly to their Mews profile.
- Room & Amenity Upgrades: Integrated booking widgets allow for instant upsells during the stay.
- Activity & Spa Booking: Seamless coordination through connected systems like Book4Time or Trybe, with data fed back into Mews.
- Smart Access Integration: Through Salto Locks, guests can use physical keys, bracelets, or mobile keys synchronized with their Mews reservation.
- PWA Guest Companion App: Extends the Mews experience to mobile devices without app downloads.
Results & Value
- 40--60% faster check-in times
- 20--30% higher conversion on upgrades and amenity bookings
- Unified guest journey from online reservation → arrival → on-site experience → loyalty
- Reduced labor strain through automated processes and real-time data sharing
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