Una by Polydom is an AI Digital Employee for hotels and STR operators, supporting end-to-end reservations, sales and upselling, marketing, and daily operations. Working directly with Mews and the property's other operational systems, Una uses live reservation and property data to communicate with guests, execute workflows, and carry each request through to resolution. Across phone, email, WhatsApp and web voice/chat, Una communicates in multiple languages. Depending on configuration, she handles bookings, stay-related questions, payments and upsells, early check-in, late checkout, extensions, and housekeeping or maintenance requests. Una follows property policies, SOPs and escalation rules. She passes exceptions to the right person with full context and automatically pauses when a human takes over. Polydom configures and tests Una for each operator, giving hotels a ready-to-work digital employee—not another platform their team must build and manage.
- End-to-end reservations - Uses live availability, rates, guest and reservation data from Mews to handle booking inquiries, reservations, modifications and cancellations.
- Sales, upselling and marketing - Converts guest inquiries into bookings, supports payment links, promotes relevant upgrades and add-ons, and enables pre- and post-stay engagement.
- Multichannel guest communication - Communicates in multiple languages across phone, email, WhatsApp and web voice/chat while maintaining Mews reservation and property context.
- Operational execution across systems - Works directly with Mews and the property’s other operational systems to coordinate early check-ins, late checkouts, stay extensions, housekeeping, maintenance and other daily workflows.
- Human control and seamless handover - Follows property policies and escalation rules, transfers exceptions with full context, and automatically pauses when a team member takes over.
Product Gallery
