FelixOS is an AI-native operating system for hotels that connects all property systems through natural language. Staff and guests interact with the PMS, housekeeping, maintenance, and guest services by simply speaking or typing. The platform delivers measurable ROI through operational efficiency and revenue capture.At Venli we have long been obsessed with solving the fundamental problem plaguing hotel operations: staff waste 30-50 hours weekly switching between 8-12 disconnected systems, and guests miss service opportunities when reception is closed. With the launch of FelixOS, we are taking a huge stride towards autonomous hotel operations where natural language replaces complex software interfaces. Two Products, One BrainFelixOS Operator gives hotel staff a voice-first copilot for all operations. Instead of logging into multiple systems, staff simply speak: "assign today's arrivals" and FelixOS queries Mews for reservations, checks housekeeping status, balances workload, updates the PMS, and notifies team members in 10 seconds. What used to take 30-45 minutes of manual work across multiple screens now happens instantly through natural conversation.Venli Concierge gives guests 24/7 service in 35+ languages. A guest can say "can I check out late tomorrow?" and FelixOS checks availability in Mews, confirms housekeeping schedule, offers pricing, processes payment, and updates the reservation—all without human intervention. Hotels capture revenue that would otherwise be lost to closed reception hours. How It Works with MewsFelixOS sits as an intelligence layer on top of Mews, using APIs to read and write data in real-time. The integration handles reservation management, guest profiles, rate queries, room assignments, and billing. Staff can work hands-free while walking the property. Guests can make requests from in-room tablets or their own phones via WhatsApp.
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