Webinar

Make the most of Partial Rebates

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With the new and improved rebate flow from Mews Payments, correcting a guest bill is now simple to do. Whether it’s one item that was charged incorrectly or a few items, front desk staff can manage corrections making happier guests and happier accounting teams.

Our Partial Rebates webinar provides a walkthrough of the functionality and what's next on the product plan along with important and insightful questions and answers from participants. 

What you'll walk away with

An understanding of how to handle partial rebates

Walkthrough of how to use the rebates feature

Clarity on what this means for your day-to-day tasks

Q&A

Can I rebate items for an open bill?

It is not necessary to rebate an item in an open bill, since the item is not yet recorded as revenue. If you need to move the item away from the bill, simply use the "Move items" icon and place the item in the Unpaid section. Please note that canceling an item that is outside of editable history window (EHW) will result in a rebate. In countries like France, any cancellation will result in rebate even if the item is still open and not consumed.

For the cash refund, I like to have the signature on the credit note. Can you make a space on the invoice for that?

This is not currently supported and not planned - However a suggestion would be to have a note added to the rebate reason, when a refund is to be applied. Of course, we are happy to explore if this is a wide use case, please share this idea with our Mews community so we can gauge interest and evaluate as an idea for the future.

If I have 200 CHF per night and I want to rebate 100 CHF per night, how do I do it?

Rebating a specific target amount is not currently supported via partial rebates. You may need to do a manual adjustment should you opt to re-create a bill and entirely rebate the erronous one.

How do I close the rebate if the payment mode was by receivable invoice?

Payment methods are not directly linked to the rebate. A rebate can be done and the refund can be treated separately. Should you wish to also record the method payment for the refund, what you record is dependent on the settings of your property. You could select the external payment option and choose either one of the relevant options set up by your property, else you could select "unspecified" - In summary, the actual physical refund must still follow your property's process

Can you do the rebate but with a card refund and not cash? (Relevant for cash free hotels)

Yes, Mews terminals support refunds

How to close a rebate when the invoice is to a company paying by bank transfer

Payment methods are not directly linked to the rebate. A rebate can be done and the refund can be treated separately. Should you wish to also record the method payment for the refund, what you record is dependent on the settings of your property. You could select the external payment option and choose either one of the relevant options set up by your property such as "wire transfer", else you could select "unspecified" Please note that the actual refund can only be made in this case via a wire transfer, so you may need to include account details in the relevant paper work.

I would also be interested about the refunding when payment has been made by wire transfer

Please see the above answer.

Does the total of the closed bill update to reflect the rebate? We did one and it still showed the old (original) amount.

Once an item has been rebated and refunded in a closed bill, the rebate will display in negative and this will reflect in the final closed bill. Should you continue experiencing an issue where the amount is the same as the original after rebating, refunding and closing, please reach out our customer support for investigation.

If I sent an invoice and then need to rebate and share a new invoice how can I do it?

It depends on what the guest would like to obtain. If the guest wishes to simply have the final bill printed reflecting the rebate, simply print the bill after completing the rebate and refund. Should your guest wish to have a bill that does not reflect any of the rebated items, please re-create a bill so that the rebated items do not display.

Is it possible to do partial rebate of a single night (For example: The amount paid was 225 but it should have been 125)

Yes, all line items can be single-rebated. Simply find the item you are looking for and click on the drop down to see the breakdown of items. If you are unable to see each item, this may be due to your setup as a package, in which case a manual adjustment will be required. Please note that if what you are aiming for is to partial rebate a single item, that is only a part of the total of one line, this is not currenlty supported.

Can/are you working on the same type of functionality for open bills?

We are continously considering improvements across our billing. Should you wish to upvote an existing idea or submit a new one, please share it in our Mews ideas forum for consideration.

Can we rebate product without making a refund and use this money for guests' next stay?

Yes, you can choose to rebate the items and simply balance it with credit for the guest. You could create a product called "Credit" and then post a negative Credit and a positive credit. Positive credit would balance the rebate and then negative credit stays there. Please note that this method will consider this "Credit" Revenue, so we strongly recommend to consult with your internal colleagues on best practices and whether this is a suitable method for your property.

Instead of rebating, is it be possible to move bill items to a new bill so that these are settled by a different person / payment method?

Yes, this is possible as long as the bill is open. Once the bill is closed items cannot be moved, only rebated.

Can I change the name of a closed invoice?

Yes, if this is supported in your region. Countries such as France may have a restriction over editing issued invoices as per local regulation. Please note that if by "name" you are referring to the invoice number or invoice name, this is not possible to edit.

Once the bill is rebated, can I print the "new bill" without the rebated items?

Yes, this requires a re-creation of the bill.

Can we rebate a bill like we can rebate an invoice?

A closed bill and an invoice have the same path to rebating. Open bills can be adjusted by moving items.

Can I rebate a discount and not the whole product? Or correct the price when we invoiced a wrong rate for the night?

Thanks for your feedback! We have added this to our ideas forum and place it for upvoting. Feel free to share your idea with the Mews community as this carries weight in our future planning.

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