GuestCompass

GuestCompass allows you to regain the online ownership of your guest.
Throughout the guest journey the guest has many contact moments with thirds parties about your hotel. Mostly prior to booking but sometimes even after check-in. GuestCompass is a white label webapp for hotels & holiday parks. Always in your own name and brand. So, you take back control of the guest relationship.
In addition, when all features are used you can generate a total savings per 25 rooms per year from 1 FTE + €3.565,88.
 
Savings:  
·         1 FTE per 25 rooms on reception time.
·         €20 per room per year on paper use.
·         €200 per 25 rooms per year on room keycard costs.
·         1% reduction of OTA bookings.
·         Cross sell from €1.500 per 25 rooms per year

Features
  • GuestCompass is not an APP, so no need to download. Readily available for all devices via webapp.
  • Through connection with MEWS, online check-in and fast check out is available so less reception time is needed
  • Room automation. Use GuestCompass to give your guests the ability to access the curtains, lighting, heating, and door entry via their phone and go fully contactless.
  • Improve guest satisfaction via feedback and communication during the stay; Smiley module, whatsapp, IM, chat, forms, reservations tools.
  • Upsell & cross sell; pre-arrival upsell emails, room service, bike rental, ticketing and all other facilities in and around your location.
  • Efficiency; reduce paper by digitalisation your paper trails. Dynamic room directory, surveys, pillow menu, room service menu, housekeeping and/or maintenance request.
  • iFrame module to easily integrate all your external partners.

Important

You need to have a contract with this integration partner before you connect this integration to your Mews account.

See Plug and play integrations